Tech Support Specialist (Website & Platform Support) - Deliverables-Based

1 week, 5 days ago
Freelance
Junior
Customer and Technical Support

VirtuHire

VirtuHire is a staffing and recruiting company focused on helping businesses hire remote South African talent. It offers hiring support and employee management services including onboarding, payroll, compliance, and employer-of-record support.

Staffing / Recruiting
11-50
Founded 2019

Description

  • Diagnose and resolve website errors, bugs, and performance issues across WordPress sites.
  • Identify root causes of technical problems and restore broken functionality in forms, links, plugins, and scripts.
  • Manage plugin updates and troubleshoot compatibility issues between themes, plugins, and custom code.
  • Test and repair contact forms, lead capture forms, and submission flows.
  • Support integrations with CRM systems, email tools, and tracking platforms to ensure data is captured and transmitted correctly.
  • Address loading speed problems and other basic performance issues to maintain website stability.
  • Respond to assigned technical tickets and investigate issues reported by internal teams or clients.
  • Collaborate with website editors, developers, and marketing teams to resolve issues and escalate complex cases when needed.
  • Provide clear resolutions within agreed turnaround times and share feedback on recurring technical problems.

Requirements

  • Strong experience troubleshooting WordPress websites.
  • Understanding of how plugins, themes, and CMS systems interact.
  • Basic knowledge of HTML, CSS, and website architecture.
  • Experience diagnosing and resolving technical website issues.
  • Familiarity with forms, APIs, and third-party integrations is advantageous.
  • Strong problem-solving and analytical skills.
  • Ability to work independently with minimal guidance.
  • Attention to detail and a methodical approach to debugging.

Benefits

  • Remote working.
  • Freelance, deliverables-based engagement.
  • £40–£50 per completed support task, depending on complexity.

Interested in this position?

Apply directly on the company website

Apply Now

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