Customer Relationship Manager/Customer Support Manager

3 weeks ago
Full-time
Mid Level
Customer and Technical Support

VirtuHire

VirtuHire is a staffing and recruiting company focused on helping businesses hire remote South African talent. It offers hiring support and employee management services including onboarding, payroll, compliance, and employer-of-record support.

Staffing / Recruiting
11-50
Founded 2019

Description

  • Build and maintain strong relationships with clients and support their success on the platform.
  • Serve as the first point of contact for customer inquiries and resolve issues in a timely manner.
  • Guide clients through onboarding and provide training to help them use the platform effectively.
  • Collect customer feedback and collaborate with internal teams to improve products and services.
  • Track and report on customer satisfaction metrics, support tickets, and engagement levels.
  • Manage multiple clients and priorities while maintaining a high level of customer support.
  • Work closely with customers to identify needs and ensure a positive overall experience.

Requirements

  • Proven experience in customer relationship management or customer support.
  • Experience in the SaaS or healthcare tech industry is preferred.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving skills with a proactive approach to client needs.
  • Ability to manage multiple clients and priorities in a remote setting.
  • Familiarity with CRM systems, ticketing platforms, and customer support tools.
  • Flexibility to work UK business hours.

Benefits

  • Fully remote role based in South Africa.
  • Mission-driven company focused on improving healthcare outcomes.
  • Opportunity to work with innovative healthcare automation technology.
  • Competitive compensation.
  • Opportunities for professional growth.

Interested in this position?

Apply directly on the company website

Apply Now

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