Customer Service Assistant (Inbound Calls)

5 hours, 45 minutes ago
Full-time
Entry Level
Customer and Technical Support
Virtual Assistance Services

Virtual Assistance Services

VirtualStaff365 is a Melbourne-based outsourcing specialist that helps Australian businesses source, hire, and retain virtual staff. They assist in improving operational efficiency, reducing staffing costs, and growing businesses by providing professio...

Professional Services
11-50
Founded 2016

Description

  • Answer incoming customer calls in a friendly and professional manner.
  • Log call details and customer issues accurately in the Jim2 ERP system.
  • Take detailed phone messages and route them to the appropriate internal contact.
  • Resolve basic customer issues using defined processes and available resources.
  • Collaborate with colleagues to ensure seamless support and customer satisfaction.
  • Follow internal procedures and policies for handling calls and enquiries.
  • Complete routine administrative and support tasks as directed by management.

Requirements

  • Excellent spoken and written English communication skills with a highly professional phone manner.
  • Proven ability to follow instructions and work confidently within defined guidelines.
  • Strong attention to detail and accuracy when logging data and customer information.
  • Ability to work independently while remaining a proactive team player.
  • Reliable, organised, and committed to high task follow-through and quality customer service.
  • Stable internet connection and a dedicated home setup including a laptop or desktop with a camera, microphone, and headset.
  • Prior experience in customer service, call handling, or reception roles is preferred.
  • Experience or familiarity with CRM systems or ticketing software such as Jim2 ERP is preferred.
  • Previous exposure to working with Australian clients or managing Australian caller expectations is preferred.

Benefits

  • Permanent work-from-home setup.
  • Day shift aligned to Australian Eastern Standard Time business hours.
  • Full-time employment.
  • HMO coverage.
  • Annual leave.
  • Christmas bonus equivalent to 1 month’s wage, pro-rated.

Interested in this position?

Apply directly on the company website

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