Administrative Assistant (Healthcare Account)

4 months, 2 weeks ago
Full-time
Junior
Operations
Virtual Assistance Services

Virtual Assistance Services

VirtualStaff365 is a Melbourne-based outsourcing specialist that helps Australian businesses source, hire, and retain virtual staff. They assist in improving operational efficiency, reducing staffing costs, and growing businesses by providing professio...

Professional Services
11-50
Founded 2016

Description

  • Manage incoming and outgoing calls with professionalism and a friendly tone.
  • Perform accurate and consistent data entry into internal systems.
  • Read, respond to, and escalate emails appropriately.
  • Manage and update calendars and schedules.
  • Maintain accurate internal records and task notes.
  • Liaise with patients, internal teams, and external contacts as needed.
  • Use Outlook, Gmail, and Microsoft Office tools to complete daily tasks.

Requirements

  • Strong proficiency in Outlook and Gmail.
  • High-level skills in the Microsoft Office Suite.
  • Excellent English communication skills, both verbal and written.
  • Friendly and professional phone manner with a clear, neutral accent.
  • Strong attention to detail and organisational skills.
  • Ability to work independently and handle confidential information.
  • Experience with voice recording or transcription is a plus.
  • Must be willing to work on Perth time (same time zone as the Philippines).
  • Must have a dual monitor set-up.
  • Must be comfortable working on weekends; schedule is Sunday to Thursday.
  • Must be comfortable handling a high volume of inbound and outbound calls.
  • Previous administrative or customer service experience in a healthcare setting.
  • Must know how to read prescriptions.

Benefits

  • Permanent work-from-home set-up.
  • Dayshift schedule aligned to Perth, Australian business hours.
  • Full-time position.
  • HMO coverage.
  • Annual leave.
  • Adhoc bonus.

Interested in this position?

Apply directly on the company website

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