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Solutions Support Engineer

2 days, 9 hours ago
United Kingdom
Full-time
Senior
Solutions Engineer
Customer and Technical Support
DNS HTTP Java JavaScript Postman Python REST API Ruby TCP/IP
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Very Good Security

Very Good Security

VGS is the global leader in payment tokenization, providing security and compliance infrastructure for banks, fintechs, and merchants to manage payment data complexities and accelerate PCI, SOC2, and more compliances.

Internet Software & Services
201-500
Founded 2015
$45M raised
View All Jobs

Description

  • Conduct technical discovery with EU prospects, customers, Sales, and Account Management to define goals, requirements, risks, and product gaps.
  • Partner with EU Sales on technical strategy, solution architecture, demos, proofs of concept, RFIs, security reviews, and architecture assessments.
  • Map end-to-end payment flows across merchants, PSPs, processors, acquirers, card networks, wallets, and third parties.
  • Design solutions using VGS payment-data capabilities, including vaulting, card management, tokenization, Account Updater, 3DS, wallet payments, account validation, and data security.
  • Advise customers on payment security, PCI scope reduction, credential portability, multi-processor architecture, resiliency, and scaling.
  • Create detailed implementation handoffs and provide technical oversight through go-live to ensure delivery aligns with approved designs.
  • Act as a solution-level escalation point, diagnosing and redesigning customer setups when architecture is the root cause.
  • Handle overflow support tickets by reproducing issues, tracing requests, debugging networks, resolving issues or escalating actionable bug reports.
  • Document investigations, create runbooks and customer training, and support communications during incidents or maintenance events.
  • Share customer feedback with Product and Engineering and develop reusable EU reference architectures, integration patterns, and enablement materials.

Requirements

  • 5+ years of experience in technical support, integration or implementation engineering, solutions engineering, technical account management, or solutions architecture, including senior or lead-level experience.
  • Experience in payments at a merchant, PSP, processor, acquirer, issuer, card network, or payment infrastructure company.
  • Experience with large-scale card or credential migrations and multi-PSP, payment orchestration, processor routing, or payment portability strategies.
  • Knowledge of PCI DSS, data security, privacy, and compliance architecture.
  • Strong command of HTTP, REST APIs, proxies, and network troubleshooting across DNS, TCP/IP, routing, timeouts, connection resets, and TLS/SSL.
  • Ability to read and debug code and write working examples in Python, JavaScript, Java, or Ruby.
  • Ability to operate independently as a customer-facing technical expert and communicate complex concepts to technical and non-technical audiences.
  • Strong collaboration, negotiation, prioritization, solution-diagramming, executive briefing, and colleague-coaching skills.
  • C1 or higher written and spoken English, with willingness to work sustained EU business hours.
  • Experience with tokenization, payment processing, cryptology, security products, card-network programs, PSD2/SCA, GDPR, relevant certifications, or a BA/BS degree (preferred).

Benefits

  • Competitive salary and early equity.
  • Flexible PTO, paid national holidays, and a global parental leave program.
  • Remote and hybrid work opportunities with flexible working hours.
  • Medical, dental, vision, life, disability, pet insurance, and HSA/FSA options.
  • Internet and learning stipends.
  • Professional development through internal promotion, lunch-and-learns, team events, and summits.
  • Employee discount platform and weekly office lunches.
  • 401(k) with 4% match and immediate vesting, plus office setup stipend for eligible US employees.

Interested in this position?

Apply directly on the company website

Apply Now

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