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Fleet Operations Specialist, Energy Storage

4 hours, 27 minutes ago
United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Bash IoT Linear Python SQL
Apply Now
Verse

Verse

Verse provides Aria, a software platform that optimizes clean power procurement for organizations, helping them save money, streamline processes, and reduce risks.

Internet Software & Services
11-50
Founded 2022
$6M raised
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Description

  • Monitor fleet health, uptime, connectivity, telemetry, and SLA performance across distributed battery installations.
  • Onboard and migrate new sites, validating configurations, tariffs, programs, meters, assets, and automated checks.
  • Serve as the first customer-facing support contact during West Coast daytime and evening coverage, triaging Sev 1–4 incidents and meeting response SLAs.
  • Troubleshoot site controllers, connectivity, logs, versions, configurations, and autonomous operation using structured playbooks.
  • Resolve issues within scope and provide complete escalation handoffs to Engineering, Data Science, Product, and energy-storage specialists.
  • Maintain runbooks, SOPs, response templates, and a searchable knowledge base from resolved tickets.
  • Support root-cause analyses, monthly performance reporting, risk tracking, and identification of automation opportunities.
  • Tune alerting thresholds and develop opportunities for scripting, observability tooling, and AI-assisted support workflows.
  • Participate in after-hours on-call rotation for critical Sev 1 incidents after training.

Requirements

  • 3–5 years of experience in technical support, NOC, field service, or IT operations.
  • Strong written and verbal communication skills for enterprise customer incident support.
  • Working knowledge of networking fundamentals, including IP addressing, VPNs or tunneling, ping, traceroute, and port checks.
  • Ability to interpret software logs, system status outputs, and basic telemetry to diagnose issues.
  • Highly organized, process-oriented approach with strong documentation habits.
  • Ability to work independently and make escalation decisions during incident windows.
  • Genuine interest in energy and battery storage; prior energy industry experience preferred.
  • Willingness to participate in an on-call rotation, including occasional evenings and weekends.
  • Experience with NOC, data center operations, infrastructure monitoring, IoT, SCADA, or industrial control systems preferred.
  • Scripting experience with Python, Bash, or SQL; site commissioning, migrations, knowledge bases, AI support tools, networking certifications, or engineering escalation experience preferred.

Benefits

  • Base salary of $85,000–$120,000.
  • Equity grant and competitive compensation at a high-growth startup.
  • Medical, dental, and vision insurance plus a 401(k).
  • Fully remote position with flexible hours and unlimited PTO.
  • Diverse and inclusive work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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