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Payment Operations Engineer

5 days, 22 hours ago
Europe, Asia, Africa
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Blockchain JSON Python SQL
Apply Now
Caliza

Caliza

Caliza provides a financial platform that facilitates global business expansion through instant cross-border transfers, payout orchestration, and enterprise-grade stablecoin infrastructure, while ensuring strict regulatory compliance and data protection.

Diversified Financial Services
1-10
Founded 2021
View All Jobs 17

Description

  • Own end-to-end customer payment investigations across APIs, internal systems, ledgers, partner banks, payment rails and blockchains.
  • Serve as the technical point of contact for customers with complex payment issues and technical API questions.
  • Communicate investigation findings, payment status and next steps clearly to customers.
  • Distinguish expected payment behavior from product defects and escalate confirmed bugs to engineering with evidence.
  • Coordinate with partner banks and providers on payment investigations, returns and recalls.
  • Support compliance information requests related to specific payments.
  • Track and tag issue root causes to identify recurring problems.
  • Write runbooks for common payment issues and build SQL queries, scripts or automations to reduce manual work.
  • Review new payment rails and corridors before launch from an operational perspective.

Requirements

  • 3+ years of experience in a technical, customer-facing role at a fintech, payments company, bank or API-first business.
  • Understanding of payment statuses, settlement, cutoffs, finality, returns and recalls.
  • Ability to read JSON API requests, logs and webhooks.
  • Working SQL knowledge and scripting experience in Python or a similar language.
  • Hands-on use of AI tools for scripting, investigation or documentation, with accountability for outputs.
  • Methodical investigation skills and clear, calm customer communication.
  • Ability to work autonomously in an ambiguous, fast-moving remote startup environment.
  • Professional English and authorization to work in the candidate's country of residence; visa sponsorship is not available.
  • Experience with Fedwire, ACH, SPEI, SEPA (SCT/SCT Inst) or CNAPS, particularly across multiple regions (preferred).
  • Familiarity with ISO 20022 messages, stablecoins or crypto wallets, bank investigations, or double-entry accounting and reconciliation (preferred).

Benefits

  • Health coverage, depending on country of employment.
  • Paid time off and holidays.
  • Home office or equipment allowance.
  • Professional development budget.
  • In-person team offsites.
  • Locally structured pay and benefits, with employer-of-record employment or contractor arrangements where applicable.

Interested in this position?

Apply directly on the company website

Apply Now

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