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Senior Technical Support Specialist

2 hours, 36 minutes ago
Canada
Full-time
Senior
Technical Support Engineer
Customer and Technical Support
JIRA NetSuite REST API Salesforce SQL
Apply Now
Versapay

Versapay

Versapay provides cloud-based accounts receivable automation software and integrated payment solutions that enhance efficiency and cash flow for businesses by facilitating electronic invoice presentment and online payment collaboration with customers.

Capital Markets
51-250
Founded 2006
$16M raised
View All Jobs 20

Description

  • Provide advanced functional and technical support for customers using Versapay ERP integrations.
  • Troubleshoot complex integration, payment processing, and accounting-related issues.
  • Partner with Product, Engineering, Customer Success, and Implementation teams to resolve customer problems.
  • Own case resolution, escalation management, and customer follow-up within support workflows.
  • Support customers across ERP platforms such as NetSuite, Sage Intacct, and Microsoft Dynamics.
  • Contribute to knowledge base articles and process improvements.
  • Collaborate across cross-functional teams to improve the customer experience.
  • Monitor and help meet support performance metrics such as CSAT, SLA compliance, TFC, and TTR.

Requirements

  • 3+ years of hands-on experience with ERP systems in a functional, consulting, implementation, or technical support capacity.
  • Experience with one or more ERP platforms, such as NetSuite, Sage Intacct, Microsoft Dynamics 365 Business Central, Microsoft Dynamics Finance & Operations, Acumatica, SAP Business One, or other enterprise ERP solutions.
  • Bachelor's degree in Accounting, Finance, Business Administration, Economics, Information Systems, or a related field.
  • Strong understanding of accounting principles and core ERP business processes, including Order-to-Cash, Procure-to-Pay, Record-to-Report, Accounts Receivable, General Ledger, and Financial Reporting.
  • Demonstrated ability to troubleshoot complex ERP issues and provide customer-focused solutions.
  • Experience supporting ERP customers in a technical support or customer care environment.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience using customer support platforms such as Salesforce, Zendesk, Intercom, Jira, or similar ticketing systems.
  • ERP certifications are highly desirable.
  • Experience supporting payment integrations, APIs, middleware, or financial technology (FinTech) solutions.
  • Familiarity with ERP workflows, automation, reporting, and customization tools.
  • Experience with SQL, REST/SOAP APIs, integration troubleshooting, or data synchronization concepts.
  • Understanding of ERP customization frameworks such as SuiteScript, Power Platform, Business Central extensions, or Sage customization tools.
  • Strong organizational skills with exceptional attention to detail.
  • Customer-first mindset with a proactive approach to problem-solving.
  • Experience mentoring teammates or serving as a subject matter expert.

Benefits

  • Opportunities for professional development and career growth.
  • Work alongside talented professionals supporting enterprise ERP solutions.
  • Solve complex technical and business challenges that make a meaningful impact on customers.
  • Collaborate with Product and Engineering teams to influence product improvements.
  • Be part of a customer-focused team committed to exceptional service and continuous innovation.

Interested in this position?

Apply directly on the company website

Apply Now

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