Customer Success Manager, Merchant Services

1 month ago
Full-time
Senior
Customer and Technical Support
Versapay

Versapay

Versapay provides cloud-based accounts receivable automation software and integrated payment solutions that enhance efficiency and cash flow for businesses by facilitating electronic invoice presentment and online payment collaboration with customers.

Capital Markets
51-250
Founded 2006
$16M raised

Description

  • Own the customer lifecycle from onboarding through long-term adoption, success, and expansion.
  • Build strong customer relationships and serve as a trusted advisor on Versapay solutions and business objectives.
  • Facilitate training, enablement sessions, regular customer check-ins, and Executive Business Reviews.
  • Develop and maintain Strategic Account Plans with retention, growth, KPI, and success measures.
  • Partner with Sales, Professional Services, Product, and other teams to align customer needs with business strategy.
  • Advocate for customers and help influence product development for integrations and new features.
  • Monitor customer issues and escalations, provide status updates, and drive resolution with Customer Care and cross-functional teams.
  • Apply payments and merchant-services expertise to advise on acceptance flows, integrations, pricing/interchange, underwriting, disputes, PCI, and security requirements.
  • Identify recurring customer problems and propose scalable improvements to the customer journey.
  • Use customer and operational trends to anticipate churn risk and future attrition.

Requirements

  • 5+ years of experience in a SaaS-based Customer Success role with renewal and expansion responsibility.
  • 5+ years of experience in a customer success or customer sales role in a SaaS-based company.
  • B2B merchant services or payment-processing experience.
  • Strong knowledge of merchant services/payment processing models, including gateway, processor, acquirer, payfac, and ISO structures.
  • Deep understanding of disputes/chargebacks, settlement/funding, pricing/interchange, underwriting/risk, and reconciliation.
  • Experience advising customers’ CFOs and AR/Cash Application leaders.
  • Strong executive presence and communication skills.
  • Bachelor’s degree or equivalent experience in Business, Marketing, Communications, Economics, or a related field.
  • Experience supporting ERP-integrated AR and payments workflows is preferred.
  • Familiarity with NetSuite, Sage Intacct, or Microsoft Dynamics is a plus.
  • Knowledge of payment optimization tactics such as CEDP, Level 3 processing, and surcharging is a plus.
  • Experience partnering with Product, Finance, Underwriting, Risk, and Legal on complex or regulated customer scenarios is preferred.

Benefits

  • Remote work in the United States.
  • Base salary of $80,000 to $90,000 per year.
  • Total on-target earnings of $105,000 to $115,000 per year.
  • Opportunity to work with a large customer base and a high-volume payments platform.
  • Equal opportunity employer committed to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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