Customer Success Manager, Merchant Services

4 days, 21 hours ago
Full-time
Senior
Customer and Technical Support
Versapay

Versapay

Versapay provides cloud-based accounts receivable automation software and integrated payment solutions that enhance efficiency and cash flow for businesses by facilitating electronic invoice presentment and online payment collaboration with customers.

Capital Markets
51-250
Founded 2006
$16M raised

Description

  • Own the customer lifecycle from onboarding through long-term adoption, retention, and expansion.
  • Build and maintain strategic account plans with retention and growth strategies.
  • Lead training and enablement sessions, regular cadence calls, and Executive Business Reviews.
  • Serve as a trusted advisor to customers by understanding their business goals and how Versapay can support them.
  • Advocate for customers internally by partnering with sales, professional services, product, and other teams.
  • Represent customer needs in product development for new integrations and features.
  • Monitor customer issues and requests, provide regular status updates, and escalate high-severity problems as needed.
  • Apply payment-processing expertise to advise on acceptance flows, integrations, pricing/interchange, risk, disputes, and PCI/security requirements.
  • Identify recurring customer problems and recommend scalable improvements to the customer journey.
  • Use customer data and trends to assess risk, support retention, and anticipate attrition.

Requirements

  • 5+ years of experience in a SaaS-based Customer Success role with renewal and expansion responsibility.
  • 5+ years of experience in customer success and customer sales roles within a SaaS company.
  • B2B merchant services or payment processing experience.
  • Strong understanding of gateway, processor, acquirer, payfac, and ISO models.
  • Deep knowledge of disputes/chargebacks, settlement/funding, pricing/interchange, underwriting/risk, and reconciliation.
  • Experience advising customers’ CFOs and AR/Cash Application leaders.
  • Bachelor’s degree or equivalent experience in Business, Marketing, Communications, Economics, or a related field.
  • Strong executive presence and communication skills.
  • Experience supporting ERP-integrated AR and payments workflows is preferred.
  • Familiarity with NetSuite, Sage Intacct, or Microsoft Dynamics is a plus.
  • Knowledge of payments optimization tactics such as CEDP, Level 3 processing, and surcharging is a plus.
  • Experience partnering with Product, Finance, Underwriting, Risk, or Legal on complex customer scenarios is preferred.

Benefits

  • Remote work environment.
  • Base salary of $90,000–$100,000 CAD.
  • Total on-target earnings of $115,000–$125,000 CAD.
  • Opportunity to work for a company with a large customer base and high transaction volume.
  • Equal opportunity employer commitment to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Onboarding Lead

AI Acquisition 51-200 Business Consulting and Services

AI Acquisition is hiring a senior onboarding leader to own the customer journey from payment through activation, renewal, and referral for a newer product line in a fast-moving, profitable, bootstrapped company.

32 minutes ago

Customer Adoption Manager

G-P/Globalization Partners 1K-5K Professional Services

G-P is hiring a Customer Adoption Manager to lead post-sales onboarding, customer handovers, and early adoption efforts for its global SaaS platform.

Salesforce
58 minutes ago

Customer Success Partner, Mid Market

360Learning 251-1K Diversified Consumer Services

360Learning is hiring a remote Customer Success Partner to manage mid-market Canadian clients and help them achieve measurable business outcomes through its collaborative learning platform.

CRM
1 hour, 47 minutes ago

Senior Customer Success Manager

Ridgeline is hiring a Senior Customer Success Manager to support investment and wealth management clients using an AI-powered SaaS platform that modernizes the investment management industry.

AWS Confluence CRM JIRA Salesforce
1 hour, 53 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers