Patient Financial Navigation Specialist (PST Time Zone)

1 hour, 54 minutes ago
Full-time
Mid Level
Customer and Technical Support
Veracyte

Veracyte

Veracyte develops innovative molecular diagnostic tests that provide clinicians with critical insights to enhance cancer diagnosis and treatment, ultimately aiming to improve patient outcomes and reduce healthcare costs.

Pharmaceuticals
251-1K
Founded 2008

Description

  • Evaluate patient financial situations and guide patients through available support options.
  • Verify insurance coverage and explain benefits to patients.
  • Assist patients with financial aid applications and payment plan setup.
  • Handle patient billing inquiries and escalate only complex situations.
  • Collect payments and explain out-of-pocket costs and self-pay pricing.
  • Refer patients to appropriate financial assistance programs.
  • Maintain accurate records and ensure compliance with healthcare regulations.
  • Provide administrative support, including data entry, updating record-keeping systems, and participating in departmental projects.
  • Navigate payer portals, websites, and phone systems to check eligibility, prior authorization, claim, and appeal statuses.
  • Provide timely, personalized support and clear communication to improve the patient experience.

Requirements

  • High school diploma or GED required.
  • Associate's or Bachelor's degree in healthcare administration, business, or a related field preferred.
  • 2+ years of experience in healthcare billing, insurance coordination, or patient financial services.
  • Experience with Microsoft Office, especially Word and Excel.
  • Experience with payer portals and claim tracking systems.
  • Familiarity with HIPAA compliance and healthcare privacy regulations.
  • Experience with CRMs such as Salesforce and billing software such as Epic, XiFin, or Quadax.
  • Strong understanding of health insurance plans, benefits, and coverage verification processes.
  • Ability to explain complex financial and insurance information clearly and empathetically.
  • Excellent communication and interpersonal skills to liaise effectively between patients, providers, and hospital staff.

Benefits

  • Base pay range of $25 to $30 USD per hour.
  • May be eligible for discretionary bonuses and incentives.
  • May be eligible for restricted stock units.
  • Competitive compensation and benefits package.
  • Remote work designation (#LI-Remote).
  • Inclusive workplace with a focus on diverse backgrounds and perspectives.

Interested in this position?

Apply directly on the company website

Apply Now

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