Manager, Technical Services

1 month, 1 week ago
Full-time
Senior
Project and Program Management
Velsera

Velsera

Velsera provides AI-enhanced software and expert services for clinical genomics implementation, focusing on multimodal data analysis, IVD validation, clinical NGS reporting, and drug discovery workflows to support the advancement of precision medicine.

Pharmaceuticals
251-1K
Founded 2023

Description

  • Engage with clients to deliver a strong customer experience and deepen relationships with key stakeholders.
  • Drive the voice of the customer through cross-functional collaboration and feed customer insights into product development.
  • Partner with sales to support account expansions, renewals, and remediation plans for renewal risks.
  • Develop scalable processes to improve workflow efficiency and report performance through KPIs.
  • Manage, mentor, and develop a high-performing technical services team.
  • Cross-collaborate to ensure teams are trained on new onboarding procedures.
  • Serve as the hiring manager when expanding the team.
  • Develop and train Clinical Service team members.
  • Review and manage customer satisfaction results.
  • Own the customer feedback QMS process.

Requirements

  • MS with 3+ years of experience, or a Ph.D. in Biology, Bioinformatics, Computational Biology, Computer Science, or a related field.
  • PMP certification is a plus.
  • Understanding of next-generation sequencing data analysis and qPCR.
  • Strong biology background.
  • Experience in a clinical laboratory setting with a deep understanding of clinical reporting.
  • Strong track record of improving operations and making data-driven decisions.
  • Personal initiative and ability to effectively lead a team.
  • Excellent communication skills and ability to work independently when needed.
  • High energy, inquisitiveness, and strong attention to detail.

Benefits

  • Competitive salaries.
  • Full suite of industry-leading benefits, available by location.
  • Remote work flexibility.
  • Open company culture with opportunities to grow your capabilities.
  • Mission-driven work making an impact in science and healthcare.

Interested in this position?

Apply directly on the company website

Apply Now

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