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Customer Success Manager

1 month ago
United Kingdom
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Cority

Cority

Cority provides advanced EHS software solutions that integrate compliance, safety, and ESG performance, utilizing applied AI to enhance decision-making and drive sustainable performance in environmental, health, and safety management.

Chemicals
251-1K
Founded 1985
View All Jobs 17

Description

  • Own and manage post-sales customer relationships to drive platform adoption, customer satisfaction, and on-time renewals.
  • Build strong relationships with stakeholders across the customer organization, from end users to IT leaders and senior executives.
  • Establish trusted advisor status by understanding customer business goals and positioning solutions to meet their needs.
  • Monitor customer health using usage metrics, engagement data, regular interactions, and health scores, and take proactive action when needed.
  • Partner with customers to define critical goals and KPIs and review progress at regular intervals.
  • Analyze customer data and platform usage to identify opportunities to improve the customer experience and deepen adoption.
  • Maintain consistent communication throughout the customer lifecycle and escalate risks or issues as needed.
  • Create enthusiasm and momentum with clients to support expansion and long-term engagement.
  • Proactively identify new ways customers can extend use of the platform to solve evolving business challenges.

Requirements

  • Experience managing a portfolio of accounts and driving customer adoption, retention, and growth.
  • Experience delivering business reviews and communicating value to stakeholders at multiple levels, including senior leadership.
  • Strong understanding of customer health metrics, usage data, and success indicators.
  • Demonstrated ability to identify expansion opportunities through consultative relationship management.
  • Excellent written, verbal, and presentation communication skills.
  • Strong organizational and time management skills with the ability to manage multiple accounts and priorities.
  • Experience working cross-functionally with Sales, Product, Support, Marketing, and Professional Services teams.
  • Customer-first mindset with strong problem-solving and conflict-resolution skills.
  • Ability to build trust and establish credibility with both technical and non-technical stakeholders.
  • Self-motivated, proactive, and comfortable working in a fast-paced, evolving environment.
  • Environmental knowledge and expertise are an asset for this position.

Benefits

  • Remote working environment with a one-time home office allowance.
  • Subsidized monthly internet allowance.
  • Competitive health benefits and dental plans.
  • Retirement savings plan, including RRSP and 401K options.
  • Annual fitness allowance.
  • Mental health support through Calm Premium and Talkspace.
  • Access to Udemy, internal training programs, an annual training allowance, and certifications if applicable.
  • High Talent Programs.

Interested in this position?

Apply directly on the company website

Apply Now

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