RemoteLeaf Logo
Log in Sign up

Manager, Customer Experience

1 hour, 22 minutes ago
France, United Kingdom
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 109

Description

  • Lead, mentor, and motivate a team of Customer Experience Managers working with strategic customers.
  • Provide tactical and strategic guidance to ensure strong service delivery, value realization, and project execution.
  • Serve as the primary Customer Experience Manager for a small portfolio of strategic accounts.
  • Drive customer experience strategy and deliverables to increase team impact.
  • Achieve or exceed quarterly revenue goals tied to retention, growth, and adoption.
  • Maintain and report accurate customer health and project status within the region.
  • Collaborate with sales peers to support customer outcomes and account planning.
  • Work with TAM leaders to improve customer outcomes and build a culture of collaboration and learning.
  • Identify and activate strategies to proactively expand value within accounts.
  • Act as an escalation point for at-risk customers and coordinate cross-functional support.

Requirements

  • 5+ years of experience as a CSM, CEM, PM, or related customer-facing revenue-focused role, ideally within security or cloud.
  • 3+ years of experience managing post-sales Customer Success or Services roles focused on Fortune 100 accounts.
  • Proven track record of mentoring and managing high-performing revenue teams.
  • Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels.
  • Deep understanding of Security SaaS offerings and pricing models, with the ability to learn Wiz’s offerings quickly.
  • Location in London (UK/I) or Paris, France.
  • Legal right to work in the country where the position is based, without visa sponsorship.
  • Experience in security or cloud environments (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

PointClickCare

(Canada) Customer Success Manager - Great Lakes

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is hiring a remote Customer Success Manager for the Great Lakes territory to manage healthcare SaaS client relationships and drive adoption, retention, and value realization across long-term and post-acute care customers.

Canada Full-time Mid Level Customer Success Manager
$86k-$95k
CRM Salesforce
1 hour, 2 minutes ago
Brex

Scaled Customer Success Manager

Brex 1K-5K Diversified Financial Services

Brex is hiring a Scaled Customer Success Manager to support customers across its financial platform by driving retention, growth, and programmatic customer engagement at scale.

Canada Full-time Mid Level Customer Success Manager
$88k-$110k
1 hour, 22 minutes ago
G-P/Globalization Partners

Customer Adoption Manager

G-P/Globalization Partners 1K-5K Professional Services

G-P is hiring a Customer Adoption Manager to lead post-sales onboarding, customer handovers, and early adoption efforts for its global SaaS platform.

Ireland Full-time Mid Level Customer Success Manager
Salesforce
1 hour, 36 minutes ago
Zscaler

Manager, Technical Success

Zscaler 1K-5K Internet Software & Services

Zscaler is hiring a remote Manager, Technical Success Management in Germany to lead a team focused on customer success, retention, and adoption of its Zero Trust platform.

Germany Full-time Lead Customer Success Manager
AWS Azure Cybersecurity GCP
1 hour, 36 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers