Case Management- New Business

24 minutes ago
Full-time
Senior
Customer and Technical Support
Protective Life

Protective Life

Protective Life Insurance Company offers financial security through insurance and investment products, serving people and protecting families for over a century.

Insurance
1K-5K
Founded 1907

Description

  • Serve as a subject matter expert for complex case management processes, systems, and escalated issues.
  • Train, coach, and mentor team members to improve performance and consistency.
  • Lead quality and compliance audits, identify trends, and provide actionable feedback.
  • Monitor team workflow, balance workloads, and resolve bottlenecks to meet service and productivity goals.
  • Act as the escalation point for high-profile or complex cases and help drive resolution across teams.
  • Partner with leadership to identify process gaps and recommend or implement improvements.
  • Develop and maintain training materials, job aids, and process documentation.
  • Support day-to-day operations by processing complex or priority transactions as needed.

Requirements

  • 3+ years of experience in case management, life insurance operations, or similar work.
  • Experience serving as a mentor and providing feedback to processors.
  • Experience with auditing and identifying process improvement opportunities.
  • Excellent customer service skills with the ability to respond quickly to internal and external customer needs.
  • Comprehensive knowledge of life insurance products and distribution channels.
  • High attention to detail and a strong commitment to quality and customer experience.
  • Strong problem-solving skills and the ability to navigate complex issues.
  • Ability to work remotely in a full-time role.

Benefits

  • Targeted salary range of $55,000-$66,000 per year.
  • Comprehensive health, dental, and vision insurance.
  • Mental health benefits and an employee assistance program.
  • Paid time off, paid parental leave, short-term disability, and a cultural observance day.
  • Pension plan and a 401(k) plan with company matching.
  • Healthcare account contributions.
  • Access to ProHealth Rewards, with the opportunity to earn cash rewards while improving wellbeing.

Interested in this position?

Apply directly on the company website

Apply Now

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