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Sr. Customer Success Manager

1 hour, 22 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Vatica Health

Vatica Health

Vatica Health provides an innovative risk adjustment and quality of care coding solution that combines expert clinical teams with advanced technology to enhance diagnosis accuracy, improve financial performance for health plans and providers, and promo...

Internet Software & Services
251-1K
Founded 2011
View All Jobs 11

Description

  • Build and maintain strategic relationships with key customers and uncover the business needs behind their requests.
  • Analyze customer performance, adoption, and health metrics to identify risks to outcomes and account health.
  • Conduct regular check-ins, business reviews, and satisfaction surveys to assess customer success and platform satisfaction.
  • Identify upsell and cross-sell opportunities aligned with current or emerging customer needs.
  • Collect customer feedback and share insights with product management and development to inform the roadmap.
  • Collaborate with marketing and sales to create customer success stories, testimonials, and case studies.
  • Coordinate with program managers and customers to drive regulatory submission projects to completion.
  • Stay current on healthcare industry changes and product enhancements to serve as a workflow subject matter expert.
  • Work with internal teams to host office hours, webinars, and trainings for customers.

Requirements

  • BA/BS in a relevant discipline is required.
  • MPH, MHA, MHSA, MBA, or an equivalent graduate degree is preferred.
  • 7+ years of experience in healthcare administration or healthcare technology/SaaS is required.
  • Experience working with Health Plans, Independent Physician Associations (IPAs), and Management Service Organizations (MSOs) is required.
  • Experience in customer success, account management, or a related role is a plus.
  • Foundational knowledge of value-based care programs is critically required.
  • Direct or adjacent experience with quality programs such as HEDIS, STAR, QRS, and/or MSSP/ACO is required.
  • Direct or adjacent experience with risk adjustment models such as CMS-HCC, HHS-ACA, and/or UCSD-CDPS is required.
  • Willingness to work with international teams and time zones as needed is required.
  • Passion for learning and solving complex problems in healthcare operations, regulation, and technology is preferred.

Benefits

  • Competitive salary of approximately $130,000 to $150,000 annually, based on experience, skills, and location.
  • Bonus potential based on role performance and discretionary award criteria.
  • 401(k) plan to support future financial planning.
  • Medical, dental, and vision insurance coverage.
  • Tax-free dependent care account.
  • Life insurance plus short-term and long-term disability coverage.
  • Excellent PTO policy and strong work-life balance.
  • Opportunities for growth and advancement within the company.

Interested in this position?

Apply directly on the company website

Apply Now

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