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Virtualization Backup Engineer with Spanish

1 week ago
Poland
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
CRM DHCP DNS Linux Oracle SQL TCP/IP Unix Windows Server
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 195

Description

  • Perform troubleshooting and analysis, including log file investigation.
  • Act as a technical focal point for fellow IT professionals.
  • Own customer issues from case opening through resolution.
  • Troubleshoot issues in Veeam products and third-party components such as Microsoft and VMware.
  • Identify whether issues are known defects, misconfigurations, or break/fix scenarios.
  • Educate customers on how processes and interactions work during issue resolution.
  • Document all customer interactions accurately in the CRM tool.
  • Meet SLA requirements when handling customer cases.

Requirements

  • Fluent Spanish and English, including reading, writing, and speaking.
  • Advanced user or administrative experience with Windows Server 2016, 2019, 2022, and 2025.
  • Advanced user or administrative experience with Windows 10 and Windows 11.
  • Practical knowledge of TCP/IP, including OS and firewall configuration.
  • Experience with networking configuration and troubleshooting, including NAT, ports, DHCP, and DNS.
  • UNIX and/or Linux knowledge is a plus.
  • Experience with VMware ESX(i) is a plus.
  • Experience with Microsoft Hyper-V is a plus.
  • Experience with Microsoft Exchange Server administration is a plus.
  • Experience with database engines such as SQL or Oracle is a plus.
  • Ability to quickly learn, understand, and explain technical information.
  • Ability and desire to take ownership of client issues through resolution.
  • Excellent time management skills.
  • Ability to work in a fast-paced environment.
  • Must be permanently located in Poland, or the application may be declined.

Benefits

  • 21 annual vacation days, plus additional days based on tenure.
  • 4 extra global VeeaMe Days for self-care.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Private health, dental, and vision insurance for employees and dependents.
  • Coverage includes outpatient care, hospitalization, pregnancy monitoring, and psychology support.
  • Monthly meal and lifestyle benefits, including 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform.
  • Life insurance equal to 2× annual gross salary, plus critical illness and disability coverage.
  • Free access to the Bookster library platform.
  • Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning.

Interested in this position?

Apply directly on the company website

Apply Now

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