Strategic Programs Lead - User Communications, Advocacy & Escalations

1 hour, 22 minutes ago
Senior
Project and Program Management
Stripe

Stripe

Stripe is a global technology company that provides financial infrastructure for the internet. They offer a suite of APIs and tools for businesses to accept online and in-person payments, automate financial processes, and embed financial services in th...

Diversified Financial Services
5K-10K
Founded 2009
$8700M raised

Description

  • Drive user-facing execution for regulatory programs, compliance requirements, and major risk initiatives affecting Stripe’s largest users.
  • Handle escalations and communicate timelines, decisions, and next steps directly to user executives when needed.
  • Conduct retrospectives and synthesize learnings to improve execution over time.
  • Define internal and external engagement strategy for user communications across the global roadmap.
  • Align teams on key milestones and determine how those milestones will be communicated to users.
  • Program manage multiple user communications in parallel and ensure alignment with program objectives and Stripe’s brand.
  • Partner with Product, PMM, Content, TPM, and Ops teams on final messaging and senior leadership sign-off.
  • Deliver enablement for GTM teams and partner with Technical Account Management, Enterprise Support, and Operations to ensure consistent execution.
  • Create training sessions, field guidance, and reference documentation to improve awareness and preparedness.
  • Own end-to-end execution plans, including cross-functional coordination, tracking, risk mitigation, and status reporting.

Requirements

  • 6+ years of experience in a high-performance environment with globally diverse, matrixed stakeholders in a fast-growing company.
  • Strong content writing skills for emails and presentations.
  • Strong public speaking skills for trainings, roadshows, and senior leadership discussions.
  • Strong cross-functional leadership experience aligning Product, PMM, TPM, GTM, and Operations teams toward shared goals.
  • Experience working directly with customers and preparing for and leading customer conversations.
  • Exceptional written and verbal communication skills, including the ability to interface with executive-level stakeholders.
  • Experience designing enablement programs such as webinars, field training, and reference guides is preferred.
  • Prior tech experience is a plus.
  • Direct experience with external communications is a plus.
  • Direct experience working with customers is a plus.

Interested in this position?

Apply directly on the company website

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