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Senior Customer Success Renewals Representative, Commercial/Named (Hong Kong)

2 days, 19 hours ago
Malaysia
Full-time
Senior
Customer Success
Customer and Technical Support
Salesforce
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 133

Description

  • Own renewal and expansion quota attainment for an assigned territory or segment.
  • Manage the renewal pipeline by contacting customers months before support expiration and performing technical environment health checks.
  • Proactively educate customers on new features, additional products, and business outcomes to close renewals and grow accounts.
  • Upsell premium services and identify add-on sales opportunities, including upgrades and new licenses.
  • Work with customer and partner stakeholders to understand priorities and work backward from their needs.
  • Cold call customers with lapsed support to reactivate contracts.
  • Collaborate with Deal Desk, Legal, Sales, and other teams to prepare renewal agreements, special terms, and NSQs.
  • Negotiate renewal offers at the CxO level and communicate complex offers internally and externally.
  • Provide assistance with licensing transfers and support ticket escalation to ensure customer success.
  • Maintain accurate and timely records in Salesforce and manage inbound renewal inquiries through renewal portals.

Requirements

  • Minimum 3 years of relevant experience in Sales, Account Management, Customer Success, or Renewals.
  • Advanced analytical skills and strong Excel proficiency.
  • Proven track record of overachieving quota and KPIs.
  • Experience supporting large-scale enterprise accounts with technically complex environments and high transaction volumes.
  • Ability to lead complex customer requests and escalations within a cross-functional team.
  • Strong communication skills with the ability to influence at all organizational levels, including executives.
  • Excellent organizational skills with the ability to prioritize, multitask, and meet deadlines.
  • Ability to work independently in a semi-autonomous, fast-paced environment.
  • High-energy, motivated self-starter comfortable with heavy email and outbound phone activity.
  • Experience compiling, querying, analyzing, and reporting data.
  • Proficiency with Salesforce.com.
  • Understanding of technology.
  • Experience in consulting or support for enterprise-level accounts is preferred.

Benefits

  • 15–21 annual vacation days plus 4 extra global VeeaMe Days for self-care.
  • 24 paid volunteer hours annually through Veeam Cares.
  • Private medical insurance for employees and eligible dependents, including hospital, surgical, outpatient, and mental health coverage.
  • Dental insurance for employees and dependents.
  • Life and personal accident insurance, including accidental death, disability, critical illness, and terminal illness coverage.
  • Annual flexible spending allowance for health and wellbeing expenses.
  • Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning.

Interested in this position?

Apply directly on the company website

Apply Now

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