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Director, Professional Services Management

1 month ago
United States
Full-time
Lead
Implementation Consultant
Customer and Technical Support
CRM
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 187

Description

  • Lead the Professional Services and Technical Account Management (TAM) teams across the AMER region.
  • Manage delivery of professional services to customers through a partner-aligned model.
  • Ensure effective customer onboarding and successful implementations with partners.
  • Implement service strategies and maintain operational standards to support scale and growth.
  • Drive standardized delivery frameworks for global consistency and scalability.
  • Use tools, automation, and AI to optimize service delivery and performance.
  • Build long-term client relationships and improve customer satisfaction through feedback and proactive improvements.
  • Manage the Professional Services P&L with a focus on timely delivery, cost efficiency, and profitability.
  • Optimize resource planning, project management, and performance tracking tools.
  • Collaborate with Sales and Pre-Sales to support revenue growth and identify new opportunities.
  • Lead hiring and develop enablement programs for high-performing teams.

Requirements

  • 8+ years of experience in professional services roles within software companies, particularly SaaS, including 3+ years in a leadership position.
  • Strong understanding of enterprise software architectures, including cloud technologies and modern application development.
  • Proven ability to lead and succeed in a fast-paced, dynamic, growth-oriented environment.
  • Demonstrated success in managing revenue targets and driving services sales efforts.
  • Strong leadership skills with experience developing and guiding high-performing teams.
  • Excellent communication skills with the ability to manage customer relationships and expectations effectively.
  • Bachelor's degree in computer science, Engineering, Business, or a related field; MBA preferred.
  • Willingness to travel at least 40% for customer engagements and business needs.

Benefits

  • Unlimited PTO, plus 12 paid holidays and additional global VeeaMe Days for self-care.
  • Medical, dental, and vision coverage starting on day one.
  • Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents.
  • 401(k) retirement plan with company matching contributions.
  • Mental health support, therapy sessions, and digital wellness tools through the Employee Assistance Program.
  • Fertility, adoption, and surrogacy support through Maven.
  • Tax-advantaged spending accounts for healthcare, dependent care, and commuting.
  • Professional training and education, including courses, workshops, mentoring, and access to learning platforms such as Percipio, Athena, O’Reilly, and LinkedIn Learning.

Interested in this position?

Apply directly on the company website

Apply Now

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