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Implementation Manager

1 hour, 53 minutes ago
United States
Full-time
Senior
Implementation Consultant
Customer and Technical Support
Apply Now
OneImaging

OneImaging

OneImaging provides comprehensive imaging services, including detailed scans for brain, spine, and soft tissue issues, as well as quick assessments for bone fractures and early cancer detection, all aimed at simplifying the radiology process for better...

Health Care Providers & Services
Founded 2022
View All Jobs 11

Description

  • Lead the end-to-end onboarding and implementation process for new customers, including kickoff meetings, project planning, timeline management, system configuration, testing, training, and go-live coordination.
  • Manage customer-specific data feeds and integrations to ensure accurate and timely data exchange between systems.
  • Partner with internal technical teams and external customer stakeholders to resolve integration and implementation needs.
  • Build trusted relationships with customer stakeholders at multiple levels and serve as the primary point of contact throughout implementation.
  • Drive implementation milestones, proactively identify risks or blockers, and keep projects on track through effective communication and cross-functional collaboration.
  • Identify opportunities to improve onboarding workflows, implementation processes, and the overall customer experience as the company scales.
  • Work closely with Sales, Product, Engineering, Operations, and Support to ensure a seamless customer launch experience.
  • Support cross-functional operational and strategic initiatives as needed.

Requirements

  • 5+ years of experience in Implementation Management, Customer Success, Project Management, Account Management, or a similar client-facing role in a digital health solution environment involving benefits administration.
  • Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations.
  • Ability to manage through ambiguity, build processes, and help scale implementation operations in a fast-growing organization.
  • Experience managing complex ecosystem vendor partners within a healthcare and benefit program.
  • Proven track record of managing cross-functional projects and building strong relationships with customer stakeholders.
  • Strong organizational and project management skills with the ability to manage multiple priorities and deliver results on time.
  • Excellent communication skills with a proactive, solutions-oriented mindset.

Benefits

  • Base salary range of $110,000 to $140,000.
  • Bonus eligibility.
  • Equity incentive eligibility.
  • Competitive benefits plans.

Interested in this position?

Apply directly on the company website

Apply Now

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