Customer Success Manager, Scaled

3 weeks, 3 days ago
Full-time
Junior
Customer and Technical Support
Renaissance

Renaissance

Renaissance is a global leader in K‒12 educational software solutions and learning analytics. Their products, trusted by educators, aim to enhance curriculum, support differentiated instruction, and personalize practice in reading, writing, and math. W...

Internet Software & Services
1K-5K
Founded 1986
$40M raised

Description

  • Manage a high-volume portfolio of 300–350 accounts worth about $2.5M ARR, with responsibility for renewals, retention, and proactive risk mitigation.
  • Execute a scaled customer engagement strategy using automated, 1:many, and targeted high-touch interactions.
  • Use customer health scores, usage trends, and adoption metrics to prioritize outreach and reduce churn risk.
  • Lead customer initiatives such as back-to-school readiness and business reviews aligned to customer goals.
  • Partner with Sales to identify and support expansion opportunities across accounts.
  • Use Salesforce, Gainsight, and Outreach to manage customer success activities at scale.
  • Serve as the customer advocate by surfacing insights, resolving risks, and collaborating cross-functionally to improve the customer experience.
  • Support onboarding, nurturing, and renewal across teacher and administrator journeys.
  • Drive successful implementations at scale while achieving Renaissance business outcomes.

Requirements

  • 1–3 years of experience in Customer Success, Account Management, Renewals, or Sales.
  • Experience managing a high-volume or scaled book of business preferred.
  • Strong analytical and organizational skills with the ability to manage multiple priorities efficiently.
  • Excellent communication and relationship-building skills across a variety of stakeholders.
  • Demonstrated ability to use data and insights to drive customer outcomes and retention.
  • Customer-focused with a strong sense of ownership and accountability.
  • Data-driven and solutions-oriented, with strong problem-solving skills.
  • Effective communicator who is comfortable engaging with internal teams and external partners.
  • Adaptable and able to thrive in a fast-paced, evolving environment.
  • Collaborative team player with a continuous improvement mindset.

Benefits

  • Salary range of $56,100–$77,200 USD, plus bonus eligibility for hitting CSM targets.
  • World-class health benefits including medical, prescription, dental, vision, and telehealth.
  • Health Savings Accounts and Flexible Spending Accounts.
  • 401(k) and Roth 401(k) with company match.
  • Paid vacation and sick time off, plus 12 paid holidays.
  • Parental leave of 20 total weeks, including 14 weeks paid, and a Milk Stork program.
  • Tuition reimbursement.
  • Life and disability insurance.
  • Well-being and Employee Assistance Programs.
  • Remote work designation (#LI-Remote).

Interested in this position?

Apply directly on the company website

Apply Now

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