Valtech

Valtech

Valtech is a global business transformation company specializing in technology, marketing, and experience design to help clients innovate, connect with consumers, and optimize ROI.

Professional Services
5K-10K
Founded 1993

Description

  • Deliver L3 application support by analyzing issues, identifying root causes, and resolving high-priority production incidents.
  • Handle incident tickets that require technical investigation while following ITIL standards and workflows.
  • Manage store-specific configurations and master data updates through MNTs.
  • Perform problem analysis and implement fixes, enhancements, and code changes in the Xstore application.
  • Collaborate with development, QA, L2 support, and DevOps teams to resolve production defects and support new store deployments.
  • Maintain accurate documentation for patches, knowledge base articles, and deployment modifications.

Requirements

  • 4-6 years of experience in a relevant technical support or application support role.
  • Strong hands-on technical support experience with Oracle Retail Xstore POS, specifically Xstore v23+ and its Java-based framework.
  • Understanding of Xcenter and Xstore Office, including back-office integration and store configuration.
  • Experience with Java, Spring, SQL, XML, and JSON.
  • Experience with REST/SOAP web services and Oracle Retail Suite modules.
  • Experience with log analysis, debugging, and performance tuning.
  • Experience with Jenkins and Git for deployment workflows.
  • Proficiency with Oracle or SQL Server databases.
  • Familiarity with Windows, Xstore, Xenvironment, and Xservices.
  • Knowledge of retail domain concepts, including store operations and the POS transaction lifecycle.
  • Experience with Agile methodologies and consulting is a plus.

Benefits

  • Competitive compensation package.
  • Remote and hybrid work options, depending on country.
  • Career advancement opportunities, including international mobility.
  • Professional development programs.
  • Access to cutting-edge tools, training, and industry experts.
  • Full-time position based in Bengaluru, India.

Interested in this position?

Apply directly on the company website

Apply Now

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