Remote Bilingual Customer Service & Sales Associate (English & Spanish)

4 hours, 58 minutes ago
Full-time
Mid Level
Customer and Technical Support
Valatam

Valatam

Valatam provides experienced virtual assistant services from Latin America, enabling growing businesses to streamline their operations by managing administrative tasks, social media, customer service, and sales, thereby allowing entrepreneurs to focus ...

Professional Services
11-50
Founded 2016

Description

  • Deliver customer service by handling inbound calls, emails, and customer inquiries professionally and enthusiastically.
  • Educate potential customers on services, procedures, and solutions to create a positive customer experience.
  • Build strong customer relationships and represent the brand professionally in every interaction.
  • Convert qualified inbound and outbound sales opportunities into booked services while meeting close-rate and sales performance targets.
  • Follow established sales processes, contact center procedures, and quality standards to support operational excellence.
  • Accurately document customer interactions and maintain records in CRM and internal systems.
  • Collaborate with team members to achieve performance goals, customer satisfaction targets, and business KPIs.
  • Demonstrate reliability, accountability, and consistent attendance in a fast-paced remote sales environment.

Requirements

  • Fluent English at C1/C2 level and Spanish.
  • 3–4 years of experience in Sales, Customer Service, Call Center, Customer Success, or Business Development.
  • Strong communication and problem-solving skills.
  • Comfortable using Google Workspace, Microsoft Office, and CRM tools.
  • KPI-driven, agile, and coachable.
  • Available to work rotating 8-hour shifts, 40 hours per week, including possible weekends.
  • Laptop from 2010 or newer with 8GB RAM.
  • Internet speed of 50 Mbps or higher with a backup connection.
  • Second monitor preferred.
  • Quiet and professional workspace.
  • Only CVs and applications submitted in English will be reviewed.
  • Must be available to work from the eligible countries listed and have no travel plans during the first 4 months in the role.

Benefits

  • Approximate monthly pay of US$1,131 based on experience and qualifications.
  • Performance-based commissions and direct annual bonuses.
  • Top performers can earn up to $45,000+ annually with commissions and bonuses.
  • Salary increases, additional bonus structures, and leadership responsibilities for high performers.
  • Priority access to fixed schedules and greater earning potential.
  • Monthly medical insurance stipend after eligibility requirements are met.
  • Birthday and anniversary bonus.
  • Gym and wellness allowance, plus unlimited online fitness classes.

Interested in this position?

Apply directly on the company website

Apply Now

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