Remote Bilingual Customer Service & Sales Assistant (English & Spanish)

2 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
Valatam

Valatam

Valatam provides experienced virtual assistant services from Latin America, enabling growing businesses to streamline their operations by managing administrative tasks, social media, customer service, and sales, thereby allowing entrepreneurs to focus ...

Professional Services
11-50
Founded 2016

Description

  • Deliver exceptional customer service through inbound calls, emails, and customer inquiries.
  • Educate potential customers about services, procedures, and available solutions.
  • Build strong customer relationships and represent the brand professionally in every interaction.
  • Convert qualified inbound and outbound sales opportunities into booked services.
  • Follow established sales processes, contact center procedures, and quality standards.
  • Accurately document customer interactions and maintain records in CRM and internal systems.
  • Collaborate with team members to meet performance goals, customer satisfaction targets, and business KPIs.
  • Maintain reliability, accountability, and consistent attendance in a fast-paced remote environment.

Requirements

  • Fluent English (C1/C2) and Spanish.
  • 1–2 years of experience in sales, customer service, call center, customer success, or business development.
  • Strong communication and problem-solving skills.
  • Comfortable using Google Workspace, Microsoft Office, and CRM tools.
  • KPI-driven, agile, and coachable.
  • Available to work rotating 8-hour shifts (40 hours/week), including possible weekends.
  • Laptop from 2010 or newer with at least 8GB RAM.
  • Internet speed of 50 Mbps or higher with a backup connection.
  • Preferred: second monitor and a quiet, professional workspace.
  • Must submit CV and application in English only.
  • Must be available to work from eligible countries and have no travel plans during the first 4 months.

Benefits

  • US$783–US$957 per month based on experience and qualifications.
  • Performance-based commissions and direct annual bonuses, with top performers earning up to $45,000+ annually.
  • Salary increases, additional bonus structures, and greater earning potential for high performers.
  • Opportunities for leadership responsibilities and priority access to fixed schedules.
  • Monthly medical insurance stipend after eligibility requirements are met.
  • Birthday and anniversary bonus.
  • Gym and wellness allowance plus unlimited online fitness classes.
  • Company celebrations, holiday events, and long-term remote career opportunities with international clients.

Interested in this position?

Apply directly on the company website

Apply Now

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