Junior Customer Service Representative (Remote)

1 hour, 28 minutes ago
Full-time
Entry Level
Customer and Technical Support
Valatam

Valatam

Valatam provides experienced virtual assistant services from Latin America, enabling growing businesses to streamline their operations by managing administrative tasks, social media, customer service, and sales, thereby allowing entrepreneurs to focus ...

Professional Services
11-50
Founded 2016

Description

  • Handle routine inbound and outbound customer communication by phone, email, and chat.
  • Assist customers with basic inquiries, account updates, general questions, and standard troubleshooting.
  • Escalate complex issues to senior team members when needed.
  • Follow up on client requests, send routine reminders, and track pending communication.
  • Enter data accurately and update customer profiles in internal database and CRM tools.
  • Collaborate with internal departments to gather information needed to resolve customer queries.
  • Provide general administrative and operational support to the customer service team.

Requirements

  • Fluent English (C1/C2) and Spanish.
  • 1–2 years of experience in administration or virtual assistance.
  • Familiarity with Google Workspace or Microsoft Office.
  • Good communication and problem-solving skills.
  • Quiet home office, stable internet connection (at least 10 Mbps down / 2 Mbps up), and a backup connection.
  • Bachelor’s or Associate’s degree preferred.
  • Availability to work from the listed countries for the first four months of employment, without travel commitments.

Benefits

  • Hourly rate equivalent to USD $696–$1,044 per month, based on experience and role fit.
  • Annual pay increments.
  • Discretionary client bonuses, with 80% of clients awarding year-end bonuses.
  • 7 U.S. federal holidays plus 4 paid PTO days.
  • Monthly medical insurance stipend after eligibility criteria are met.
  • Birthday and anniversary bonuses plus a gym/wellness allowance.
  • Unlimited online fitness classes plus company events and Christmas celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

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