Virtual Patient Care Coordinator VPCC

8 hours, 37 minutes ago
Full-time
Entry Level
Customer and Technical Support
Upstream Rehabilitation

Upstream Rehabilitation

Upstream Rehabilitation is the largest provider of outpatient physical therapy services in the United States, specializing in physician-based physical therapy management and offering exceptional care through a national network of local therapy providers.

Health Care Providers & Services
251-1K
Founded 2004

Description

  • Review patient portal forms and assign incomplete items through the WelcomeWare platform.
  • Manage virtual calls and patient check-ins via the WelcomeWare kiosk.
  • Make welcome calls and help convert referrals into evaluations.
  • Monitor arrival rates and create a strong customer experience.
  • Collect payments due at the time of service.
  • Schedule patient visits and manage clinic schedules following SEM guidelines.
  • Manage authorization tasks, document routing, non-clinical documentation, and group tasks.
  • Track reports and clinical/practice metrics, including inactive patients, discharge candidates, progress notes, past due tasks, POC tasks, referral management, charges holding, guarantor issues, POS collections, V/FTE, volume, and caseload.
  • Use Power BI to track and manage clinical metrics.
  • Attend required training and complete quarterly compliance.

Requirements

  • High school diploma or commensurate experience.
  • Strong communication skills and ability to relate well to patients, business office staff, and field leadership.
  • Ability to multitask, stay organized, meet deadlines, and work with little to no supervision.
  • Good understanding of technology, including phone lines, computers, and related applications.
  • Efficient time management and presentation skills as part of a team.
  • Must be able to work in a remote contact center environment on the phone 100% of the time.
  • Full-time availability during normal business hours Monday through Friday, with a minimum of 40 hours per week.
  • May be required to attend special events some evenings and weekends or work additional hours as needed.

Benefits

  • Annual paid Charity Day to support a meaningful cause.
  • Medical, dental, vision, life, short-term disability, and long-term disability insurance.
  • 3 weeks of paid time off plus paid holidays.
  • 401(k) with company match.

Interested in this position?

Apply directly on the company website

Apply Now

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