Patient Access Manager

1 hour, 59 minutes ago
Full-time
Lead
Project and Program Management
Upstream Rehabilitation

Upstream Rehabilitation

Upstream Rehabilitation is the largest provider of outpatient physical therapy services in the United States, specializing in physician-based physical therapy management and offering exceptional care through a national network of local therapy providers.

Health Care Providers & Services
251-1K
Founded 2004

Description

  • Lead and develop a territory-aligned team of remote Patient Care Coordinators, driving performance, accountability, and engagement.
  • Manage staffing and coverage for clinic volume demands, including PTO, vacancies, growth, and high-volume periods.
  • Oversee patient access workflows, including referrals, scheduling, benefits verification, authorizations, and EMR documentation.
  • Monitor access metrics such as referral aging, scheduling lag, and arrival rates, and take corrective action when needed.
  • Partner with Clinic Directors, Operations leaders, and Regional VPs to improve patient access outcomes.
  • Serve as the subject matter expert for patient access operations and provide visibility into territory performance.
  • Support additional projects and duties as assigned.

Requirements

  • High school diploma or equivalent.
  • 4+ years of experience in healthcare patient access or front-office operations.
  • 2+ years of direct people leadership experience.
  • Experience leading and coaching remote teams with responsibility for performance management and corrective action.
  • Ability to analyze performance metrics, identify operational issues, and create improvement plans.
  • Strong cross-functional communication skills with field and operations leaders.
  • Proven ability to manage workforce allocation, coverage planning, and workflow compliance.
  • Ability to translate territory-level priorities into structured daily team execution.
  • 5+ years of experience in a healthcare or medical practice setting (preferred).
  • Multi-site or territory-level oversight experience (preferred).

Benefits

  • 100% employer-paid medical insurance premium option.
  • Dental and vision insurance.
  • 401(k) with company match.
  • Generous PTO and paid holidays.
  • Annual paid Charity Day.
  • Supportive team and leadership invested in employee success.
  • Competitive compensation and comprehensive benefits.
  • Ongoing professional development and leadership growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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