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Partner Operations Manager

1 hour, 51 minutes ago
United States
Full-time
Mid Level
Operations Manager
Project and Program Management
Generative AI Looker Mode SQL
Apply Now
Upstart

Upstart

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Banks
1K-5K
Founded 2012
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Description

  • Own partner operations workflows across onboarding, reporting, payments, and ongoing partner support.
  • Partner closely with Account Management to support partner health, retention, and expansion.
  • Coordinate cross-functionally with Product, Engineering, Marketing, Creative, and Legal to resolve technical issues and launch initiatives.
  • Maintain accurate partner documentation, processes, and operational playbooks to support scale and consistency.
  • Identify and implement process improvements through optimization, automation, and tooling.
  • Execute month-end book reporting to ensure accurate and timely payments to partners.
  • Work with Legal and Compliance to ensure partners represent Upstart’s products accurately and in compliance with requirements.
  • Support partner, vendor, and day-to-day operational needs as the program scales.

Requirements

  • 4+ years of experience in operations, partner operations, program management, or a related role.
  • Advanced proficiency with Excel or Google Sheets, including data organization, analysis, and reporting.
  • Experience managing multiple workflows or projects simultaneously in a fast-paced environment.
  • Demonstrated ability to own processes end-to-end with a high degree of accountability.
  • Experience managing recurring reporting, reconciliation, or close processes tied to financial or performance outcomes.
  • Experience supporting partner, vendor, or customer-facing programs in a technology or financial services environment (preferred).
  • Proficiency with business intelligence tools such as Looker or Mode (preferred).
  • Experience using generative AI tools to improve operational efficiency or automate workflows (preferred).
  • Comfort working with multiple data sources and internal dashboards to validate and reconcile results (preferred).
  • SQL experience or ability to write basic queries for data validation and analysis (preferred).

Benefits

  • Competitive compensation with a base salary range of $109,700 to $151,800 USD, plus bonus opportunities and annual equity grants.
  • Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year.
  • Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees.
  • Affordable medical, dental, and vision coverage with multiple plan options, with Upstart covering 90% to 100% of the cost depending on the plan.
  • Health Savings Account contributions from Upstart for eligible plans.
  • Paid time off, sick and safe time, and company holidays.
  • Paid family and parental leave, plus family-centered benefits through Carrot and Cleo.
  • Employee Assistance Program (EAP), financial wellness resources, annual wellness allowance, and annual productivity allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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