Senior Implementation Consultant

6 hours, 7 minutes ago
Full-time
Senior
Customer and Technical Support
UpGuard

UpGuard

UpGuard is a cybersecurity ratings platform based in Sydney, Australia, specializing in third-party risk management and attack surface monitoring to prevent data breaches and enhance IT security.

Professional Services
51-250
Founded 2012
$47M raised

Description

  • Design and document repeatable implementation methodologies, project plans, and standard operating procedures.
  • Own complex enterprise deployments end-to-end and manage client expectations throughout delivery.
  • Prevent scope creep and ensure deployments stay within standardized service packages.
  • Lead User Acceptance Testing (UAT) to support a smooth handoff to Customer Success.
  • Develop deep expertise in UpGuard’s platform and capabilities.
  • Design, troubleshoot, and support complex integrations using REST APIs, webhooks, and third-party systems such as ITSM, SIEM, and SSO.
  • Translate ambiguous client needs into actionable technical specifications.
  • Redesign legacy vendor risk workflows to align with UpGuard automation and industry best practices.
  • Build trust with technical stakeholders and executive sponsors, including IT/SecOps leaders and CISOs.
  • Collaborate with PS, Sales, and Product to share field insights and help shape the roadmap.

Requirements

  • 5+ years of experience in B2B SaaS implementation, solutions architecture, or professional services.
  • Proven experience managing concurrent, complex enterprise deployments.
  • Experience consulting with large-scale organizations of 5,000+ employees is required.
  • Expertise in GRC is highly desirable.
  • Experience with PSA tools such as Rocketlane, Certinia, or Productive.
  • Strong ability to hold your own with executive stakeholders, push back when needed, and guide customers toward best practices.
  • Demonstrated ability to read API documentation, design data mappings, and troubleshoot integrations independently.
  • Experience in cybersecurity, GRC, or third-party risk management is a plus, but not required.
  • Must be able to work without visa sponsorship or relocation support.
  • For U.S. applicants, must be located in one of the supported states: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.

Benefits

  • Monthly lifestyle subsidy for financial, physical, and mental well-being.
  • WFH setup allowance within the first 3 months.
  • $1,500 USD annual Learning & Development allowance.
  • 6 weeks of annual leave plus 2 additional UpGuardian leave days.
  • 18 weeks of paid parental leave, regardless of parenting role.
  • Personal leave allowance, including sick and carer’s leave.
  • Fully remote working environment with no mandatory office attendance.
  • Top-spec laptop and hardware provided.
  • Paid generative AI tool subscriptions to support day-to-day work.

Interested in this position?

Apply directly on the company website

Apply Now

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