Senior Account Manager

1 month ago
Full-time
Senior
Customer and Technical Support
UpGuard

UpGuard

UpGuard is a cybersecurity ratings platform based in Sydney, Australia, specializing in third-party risk management and attack surface monitoring to prevent data breaches and enhance IT security.

Professional Services
51-250
Founded 2012
$47M raised

Description

  • Own the renewal process for a portfolio of key accounts and ensure contracts are renewed on time.
  • Protect existing revenue by identifying renewal risks early and addressing them proactively.
  • Identify and pursue upsell and cross-sell opportunities to expand revenue within existing accounts.
  • Lead contract negotiations for renewals and expansions in partnership with legal and finance teams.
  • Monitor industry trends, the competitive landscape, and customer needs to inform account strategy.
  • Partner with sales, customer success, and marketing teams to align on account plans and growth opportunities.
  • Track and report on renewal rates, upsell performance, and account health using data to guide decisions.
  • Build strong client relationships and understand each customer’s business needs to support long-term success.

Requirements

  • Previous experience as a Senior Account Manager or in a similar commercial role.
  • Strong track record in SaaS renewals and revenue growth.
  • Solid understanding of the cybersecurity landscape, particularly Third-Party Risk Management (TPRM).
  • Proven ability to negotiate contracts and renewals effectively.
  • Strategic thinking with the ability to identify account growth opportunities and mitigate risk.
  • Data-driven approach with comfort using metrics to influence renewal and revenue decisions.
  • Ability to collaborate effectively with cross-functional teams.
  • Experience as an Account Executive or in SaaS renewals is preferred.
  • Deep understanding of the cybersecurity industry in the context of SaaS solutions is an advantage.
  • Relevant cybersecurity or TPRM certifications are a plus.
  • Must be able to complete a national police history check and reference checks.
  • Cannot require visa sponsorship or relocation.

Benefits

  • Monthly lifestyle subsidy for financial, physical, and mental well-being.
  • WFH setup allowance within the first 3 months.
  • US$1,500 annual learning and development allowance.
  • Annual leave plus two additional UpGuardian leave days.
  • 18 weeks of paid parental leave.
  • Fully remote working environment with no mandatory office attendance.
  • Top-spec laptop and hardware provided.
  • Paid subscriptions to generative AI tools to support your work.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Client Manager Water & Wastewater Consulting

Woodard & Curran 1K-5K Professional Services

Woodard & Curran is seeking a Senior Client Manager to lead municipal water and wastewater business development and client account growth across the Midwest, with a focus on public-sector consulting and direct client engagement.

1 hour, 20 minutes ago

Licensed Financial Advisor

Tandems 51-200 information technology & services

Tandems is hiring a remote Licensed Financial Advisor to support direct-to-consumer clients while helping shape advisor-facing tools and services for financial institution partners.

1 hour, 38 minutes ago

Account Director, Hyperscale Sales (Remote: USA)

Cologix 251-1K Diversified Telecommunication Services

Cologix is hiring a remote Account Director, Hyperscale Sales in the USA to drive strategic sales growth and close new business with hyperscale and global strategic accounts in the data center and telecommunications markets.

CRM Cybersecurity
2 hours, 45 minutes ago

Enterprise Account Manager BeLux

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring an Enterprise Account Manager to drive business with corporate accounts in Belgium and Luxembourg while working through channels, GSIs, and alliances.

Salesforce
3 hours, 19 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers