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Director, Agent Growth and Strategy

2 months, 2 weeks ago
United States
Full-time
Lead
Business Development
Sales and Business Development
Apply Now
Upgrade

Upgrade

Upgrade is a fintech unicorn founded in 2017, offering personal loans, credit cards, and rewards checking. They provide loans up to $50,000 with low fixed rates, free credit monitoring, and quick funding. Upgrade aims to help customers build a secure f...

Banks
251-1K
Founded 2016
$307M raised
View All Jobs 3

Description

  • Own and execute the Agent Program strategy across travel advisors and agencies.
  • Define, track, and optimize performance metrics for campaigns, webinars, conferences, incentives, and trainings.
  • Build and deepen relationships with top agency partners to expand program value and identify growth opportunities.
  • Manage the business development pipeline for new agency partners and expansion opportunities.
  • Develop growth strategies with agency partners using a multi-channel approach and partner technology offerings.
  • Improve internal processes for account registration, maintenance, and performance reporting.
  • Translate data and agent feedback into strategic recommendations and operational best practices.
  • Develop, maintain, and iterate on agent training materials and programs.
  • Partner with Product, Marketing, Compliance, Legal, Customer Service, and Fraud Operations on campaigns, operations, support, and risk mitigation.
  • Lead, develop, and retain the agent program team through goals, accountability, coaching, and development planning.

Requirements

  • 10+ years of Travel Agency experience with a focus on strategy, technology, training, and business development.
  • Deep knowledge of travel agencies’ booking systems, user experience, and capabilities.
  • Proven experience developing training materials and delivering training in person or via webinar.
  • Excellent analytical and presentation skills.
  • Superior written and verbal communication skills, including translating user and partner feedback into actionable product requirements for non-partner-facing stakeholders.
  • Ability to manage multiple concurrent priorities calmly under pressure and ambiguity.
  • Methodical problem-solving skills with a continuous improvement mindset.
  • Highly organized, detail-oriented, and able to work independently.
  • Demonstrated experience managing direct reports, team development, and budget oversight.
  • Nice to have: bilingual in English and French or English and Spanish, oral and written.
  • English is required for all positions.
  • This is a remote role based in the United States.
  • Frequent travel is required, including weekends and/or off-hours support, with on-site partner meetings as needed.

Benefits

  • Competitive salary and stock option plan.
  • 100% paid medical, dental, and vision insurance coverage.
  • Flexible PTO.
  • Opportunities for professional growth and development.
  • Paid parental leave.
  • Health and wellness initiatives.

Interested in this position?

Apply directly on the company website

Apply Now

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