Marketing Operations & CRM Specialist

2 weeks, 2 days ago
Full-time
Junior
Marketing and Growth
unpack

unpack

unPack is a luggage rental service based in New York. The company offers a convenient solution for travelers by delivering bags to hotels via UPS by 5 pm on check-in dates. Customers can rent luggage for up to six days, making it easier to manage their travel needs. Another entity named unpack is an e-learning platform that supports tech course creators. It allows them to create and scale cohort-based learning communities, fostering collaboration and engagement among learners. Additionally, unpackai is a software library designed for developers, available for installation via pip. Each of these companies operates under the "unpack" name, serving different markets and needs.

e-learning
1-10
Founded 2021

Description

  • Own the CRM environment and architect custom fields, views, stages, and automation rules for the creator outreach lifecycle.
  • Audit pipelines daily and enforce data accuracy across statuses, links, contracts, and interaction notes.
  • Identify workflow bottlenecks and eliminate repetitive manual tasks through automation and SOP design.
  • Manage the marketing department’s project backlog in Linear or Notion and keep sprints, deadlines, and tasks organized.
  • Build and maintain operational dashboards and reports for leadership on pipeline velocity, conversion rates, campaign activity, and operational health.
  • Coordinate across Marketing, Influencer Outbound, and Legal/Finance to support creator onboarding and tracking.
  • Maintain immaculate workflows and reporting standards across the team.
  • Support cross-functional execution in a fast-moving startup environment.

Requirements

  • 2+ years of dedicated experience in Marketing Operations, Sales Operations, or Revenue Operations (RevOps).
  • Hands-on experience architecting and managing relational databases or CRM structures such as Airtable, HubSpot, or Salesforce.
  • Strong attention to structure and comfort working in ambiguous, fast-moving operational environments.
  • Highly proficient with Google Sheets or Excel, including complex formulas, data validation, pivot tables, and conditional structuring.
  • Proven experience managing tasks and agile-style boards in Linear, Jira, or Notion.
  • Experience building automated integration workflows using Zapier, Make, or native CRM hooks (preferred).
  • Prior experience supporting a high-volume outbound team such as sales reps, recruiters, or influencer marketers (preferred).
  • Familiarity with gaming, eSports, or creator economy platforms (preferred).

Benefits

  • World-class mentorship and hands-on training from industry experts.
  • Opportunities to develop transferable skills in data analysis, negotiation, and trend forecasting.
  • A fast-paced culture with continuous learning and new challenges.
  • High-growth upside with a clear runway for driven performers.
  • Remote role.

Interested in this position?

Apply directly on the company website

Apply Now

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