RemoteLeaf Logo
Log in Sign up

IT Operations Specialist

1 hour, 12 minutes ago
India
Full-time
Mid Level
Operations Manager
Customer and Technical Support
Bash JIRA Linux macOS PowerShell Python
Apply Now
Unity

Unity

Unity is the top platform for real-time 3D content creation, empowering creators across industries to bring their ideas to life with interactive 2D and 3D content.

Internet Software & Services
5K-10K
Founded 2004
View All Jobs 120

Description

  • Provide day-to-day IT support for employees, including hardware and software troubleshooting on Windows and macOS systems.
  • Receive, log, classify, and prioritize incidents and service requests in the Freshservice helpdesk following ITIL procedures.
  • Troubleshoot and resolve IT issues, or escalate complex issues to the appropriate support teams.
  • Support collaboration tools such as Zoom, Slack, and Google Workspace.
  • Maintain end-user computing assets, including laptops, desktops, printers, mobile devices, peripherals, A/V equipment, and basic network infrastructure.
  • Communicate technical information clearly to both technical and non-technical staff.
  • Collaborate with internal teams on new technology solutions and continuous improvement initiatives.

Requirements

  • 2-3 years of experience in a corporate IT support or helpdesk role.
  • Proficiency with ITSM tools and ticketing systems such as Freshservice, ServiceNow, Jira, or similar.
  • Experience working in both Windows and macOS environments.
  • Knowledge of mobile device management (MDM) technologies such as Autopilot, Intune, DEP, and SimpleMDM.
  • Experience supporting collaboration tools such as Zoom, Slack, and Google Workspace.
  • Excellent written and verbal English communication skills.
  • Willingness to work rotational shifts and public holidays.
  • Good knowledge of networking and hands-on troubleshooting experience (preferred).
  • SaaS administration experience, including user provisioning and access control (preferred).
  • Experience with Linux environments (preferred).
  • Basic scripting or automation knowledge with PowerShell, Bash, Python, or similar (preferred).
  • Relevant certifications such as ITIL v4 or CompTIA A+ (or equivalent) (preferred).
  • Relocation support is not available for this position.
  • Work visa or immigration sponsorship is not available for this position.

Benefits

  • Comprehensive health, life, and disability insurance.
  • Commute subsidy.
  • Employee stock ownership.
  • Competitive retirement or pension plans.
  • Generous vacation and personal days.
  • Support for new parents through leave and family-care programs.
  • Mental health and wellbeing programs and support.
  • Training and development programs.
  • Office food and snacks.
  • Global Employee Assistance Program.
  • Employee Resource Groups.
  • Volunteering and donation matching program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Hire Hawk

E-commerce Director / Senior E-commerce Manager (Remote) | Canada

Hire Hawk

HireHawk is hiring a remote, full-time e-commerce leader to own and grow a Shopify-based DTC channel, starting by strengthening site fundamentals and later scaling paid media and CRM.

Canada Full-time Senior Marketing Manager Operations Manager
$72k-$96k
CRM Email Marketing Shopify
36 minutes ago
Grafana

Contracts and Legal Systems Operations Manager | United States | Remote

Grafana 1K-5K IT Services

Grafana Labs is hiring a North America-based Contracts and Legal Systems Operations Manager to support commercial contracting and legal systems operations within its fast-growing, remote-first legal team.

United States North America Full-time Mid Level Contract Manager Operations Manager
$123k-$147k
CRM Salesforce
1 hour, 4 minutes ago
Airbnb

Senior Complex Claims Manager

Airbnb 5K-10K Hotels, Restaurants & Leisure

Airbnb is seeking a Senior Complex Claims Manager to lead the resolution strategy and risk management for complex and large-loss AirCover claims within its global host and guest protection business.

United States Full-time Lead Operations Manager
$125k-$145k
1 hour, 27 minutes ago
instacart.careers

Sr. Associate, Retail Go-To-Market Operations - Growth & Innovation

instacart.careers 1K-5K Internet Software & Services

Instacart is hiring a remote Senior Associate for its Retail Go-To-Market Operations team to support pilot programs and growth initiatives that improve in-store operations across launched retail stores.

United States Full-time Mid Level Operations Manager Program Manager
$100k-$126k
1 hour, 27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers