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Senior IT Engineer

5 days, 13 hours ago
Spain, Netherlands, Portugal, United Kingdom, Germany, Ireland
Senior
Systems Engineer
DevOps and Infrastructure
Bash macOS Notion PowerShell Python
Apply Now
Typeform

Typeform

Typeform is a user-friendly platform for creating interactive forms and surveys with no coding required. It offers templates for quizzes, feedback, lead generation, and more, ensuring a positive user experience on any device.

Internet Software & Services
251-1K
Founded 2012
$187M raised
View All Jobs 19

Description

  • Own and resolve complex IT infrastructure incidents and service requests, serving as an escalation point for IT Support.
  • Administer, maintain, and improve internal platforms including Okta, Atlassian, Google Workspace, Microsoft 365, Jamf, Intune, HiBob, Torii, Jira Service Management, and 1Password.
  • Design and implement automations for onboarding, offboarding, access management, device management, and other internal IT workflows.
  • Improve IT service management processes, including workflows, SLAs, asset data quality, service operations, and knowledge management.
  • Strengthen the quality and reliability of asset and license management data across systems such as Torii, Jamf, Intune, and Firstbase.
  • Contribute to internal IT projects such as migrations, upgrades, systems changes, and operational improvements.
  • Create and maintain clear documentation in Notion, including runbooks, troubleshooting guides, and architectural context.
  • Partner with stakeholders across Security, People, Finance, Product Operations, and R&D to assess risk and support scalable internal operations.
  • Identify opportunities to reduce manual work, improve service quality, and introduce safe AI-assisted workflows in IT.

Requirements

  • Several years of experience in Corporate IT, Internal IT, Systems Engineering, or a similar hands-on role in a modern SaaS or technology company.
  • Strong experience with identity and access management, ideally with Okta administration.
  • Strong experience with device management and endpoint operations across macOS and Windows, ideally using Jamf and Intune.
  • Experience administering a broad SaaS environment and owning internal systems beyond frontline support.
  • Solid ITSM foundations, including incident, request, change, and problem management in a practical SaaS environment.
  • Experience working with service desk and service management platforms, ideally Jira Service Management.
  • Strong troubleshooting skills across identity, endpoints, applications, and general corporate infrastructure.
  • Experience improving workflows through automation, integrations, APIs, webhooks, or low-code tooling.
  • Strong written and verbal communication skills for working with technical and non-technical stakeholders.
  • A high level of ownership, good judgment, and a structured approach to problem-solving.
  • Advanced Atlassian or Jira Service Management experience, including workflow design, asset schemas, or service operations optimization (preferred).
  • Experience with HRIS to IT integrations such as HiBob to Okta and broader user lifecycle design (preferred).
  • Experience improving documentation systems and knowledge frameworks in tools like Notion (preferred).
  • Scripting experience in Python, Bash, or PowerShell for automation, reporting, or systems integration (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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