Outsourced Staff

Outsourced Staff provides high-performing dedicated teams of tech, digital, and customer support specialists in the Philippines, helping businesses reduce costs and increase productivity.

Professional Services

Industrials

11-50 (30)

25 open positions

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Helpdesk Engineer (Level 3) — MSP

1 month, 1 week ago

Philippines

Full-time

Senior

Systems Engineer

DevOps and Infrastructure

Active Directory Azure Fortinet PowerShell Windows Server

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Outsourced Staff

Outsourced Staff provides high-performing dedicated teams of tech, digital, and customer support specialists in the Philippines, helping businesses reduce costs and increase productivity.

Professional Services

11-50

View All Jobs 25

Description

Serve as the senior escalation point for L1 and L2 engineers.
Design, deploy, and administer on-premises and hybrid server environments, including Windows Server and Hyper-V.
Lead Microsoft 365 migrations end to end, from scoping through cutover.
Migrate file servers to SharePoint and OneDrive, including permissions structure design and configuration.
Design and deploy Microsoft Azure environments, including Entra ID, Intune, and Defender.
Configure and troubleshoot complex switching environments, including VLANs, inter-VLAN routing, trunk ports, and access ports.
Build and manage Fortinet and Unifi firewall policies, VPN tunnels, NAT rules, and security profiles.
Own patch management and vulnerability review, including weekly update assessment and emergency change processes.
Maintain security standards across firewall rules, VLAN segmentation, endpoint security, and backup systems.
Communicate technical updates directly to Australian clients and maintain thorough documentation in the knowledge base.

Requirements

Minimum 3 years of MSP experience is non-negotiable.
Hands-on experience with Windows Server 2016–2025 in multi-client environments.
Hyper-V administration experience, including VM management, storage, and physical host maintenance.
Experience with Active Directory and Entra ID, including migrations, FSMO roles, and group policy.
Independent design and administration experience with Microsoft Azure.
Microsoft 365 administration experience, including full tenant migrations, Exchange Online, hybrid configuration, and PowerShell administration.
Experience with SharePoint and OneDrive migrations, permissions design, and governance.
VLAN design and switching experience, including inter-VLAN routing and port configuration.
Experience with Fortinet or Watchguard firewalls, including VPN tunnels, security policies, NAT, and firewall rules built from scratch.
Experience with patch and vulnerability management, including CVE assessment, KB review, and emergency change processes.
Strong advantage: Unifi networking experience with access points, switches, and controller management.
Strong advantage: Datto RMM, ThreatLocker, Kaseya security products, Autotask or similar PSA tools, and IT Glue.
Strong advantage: Automation and script development experience.
Strong advantage: Exposure to ISO 27001, CISv8, Essential 8, HP ProLiant hardware, iLO management, or VMware ESXi.

Benefits

Full-time remote work from home.
Opportunity to work on genuinely challenging, senior-level MSP projects.
Great pay.
Work with a team serving Australian business clients.
Exposure to complex cloud, networking, and security environments.
Join a fast-paced, elite technical team.

Interested in this position?

Apply directly on the company website

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