SaaS Account Manager - EMEA

2 months ago
Full-time
Mid Level
Customer and Technical Support
Tyk API Management

Tyk API Management

Tyk is a leading API Management Platform that enables interconnectivity between systems and devices through its fast, scalable, and open-source API Gateway, Analytics, Dev Portal, and Dashboard.

Internet Software & Services
51-250
Founded 2015
$40M raised

Description

  • Own a portfolio of customer accounts and manage the overall commercial relationship.
  • Develop long-term partnerships with customers and ensure they continue to realise value from the platform.
  • Lead renewals and account growth conversations.
  • Build trusted relationships across engineering, platform, and leadership stakeholders.
  • Navigate complex customer environments and connect customers with the right internal expertise.
  • Work closely with sales, product, and technical teams to support customer outcomes.
  • Maintain strong communication, organisation, and follow-through across all accounts.
  • Guide customers through commercial discussions and help resolve needs or blockers.
  • Support customers using a technical product in environments involving APIs and connected systems.

Requirements

  • Experience owning customer relationships in a B2B SaaS or enterprise technology environment.
  • Track record of managing commercial customer relationships, including renewals and account growth.
  • Experience working with technical products or engineering-led organisations.
  • Ability to build relationships across both technical and business stakeholders.
  • Confidence leading commercial conversations and navigating complex customer environments.
  • Strong organisation, communication, and follow-through.
  • Experience collaborating with cross-functional teams to deliver successful customer outcomes.
  • Comfort working with technically sophisticated products and customers.
  • Ability to navigate ambiguity and proactively manage long-term partnerships.

Benefits

  • Unlimited paid holidays.
  • Remote working from anywhere in the world.
  • Flexible working hours.
  • Employee share scheme.
  • Generous maternity and paternity leave.
  • Volunteering days.
  • Employee wellbeing platform.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Associate Renewal Manager, Scaled

HubSpot 5K-10K Media

HubSpot is hiring an Associate Renewal Manager, Scaled to manage a high-volume book of business, protect retention, and drive accurate, timely renewals for its scaled customer segment.

CRM Google Tag Manager HubSpot
14 hours, 2 minutes ago

Account Manager

Mitratech 1K-5K Professional Services

Mitratech is hiring a Mexico-based customer relationship and account management professional to manage renewals, grow revenue, and support enterprise customers across its legal, risk, compliance, and HR software business.

CRM
14 hours, 2 minutes ago

Associate Vice President, Client Services (Publications)

Real Chemistry 1K-5K Professional Services

Real Chemistry is hiring an Associate Vice President, Client Services to lead strategic client partnerships, portfolio performance, and team development across publications and medical affairs accounts.

14 hours, 2 minutes ago

Data Center Capacity Consultant (Remote)

Myriad360 51-250 Internet Software & Services

Myriad360 is seeking a Data Center Capacity Consultant to lead customer-facing sales and advisory work on complex data center capacity opportunities from discovery through contract execution.

CRM
14 hours, 17 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers