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SaaS Account Manager

2 weeks, 6 days ago
Anywhere, United States
Full-time
Mid Level
Account Manager
Sales and Business Development
CRM
Apply Now
Tyk API Management

Tyk API Management

Tyk is a leading API Management Platform that enables interconnectivity between systems and devices through its fast, scalable, and open-source API Gateway, Analytics, Dev Portal, and Dashboard.

Internet Software & Services
51-250
Founded 2015
$40M raised
View All Jobs 5

Description

  • Own and develop long-term relationships with a portfolio of customer accounts.
  • Serve as the commercial owner for renewals, retention, and account growth.
  • Ensure customers continue to realise value from the platform over time.
  • Build trusted relationships across engineering, platform, and leadership stakeholders.
  • Navigate complex technical and commercial customer environments.
  • Work closely with sales, product, and technical teams to support customer needs.
  • Connect customers with the right internal expertise to help them move forward.
  • Maintain overall ownership of the customer relationship while coordinating cross-functional support.

Requirements

  • Experience owning customer relationships in a B2B SaaS or enterprise technology environment.
  • A track record of managing commercial customer relationships, including renewals and account growth.
  • Experience working with technical products or engineering-led organisations.
  • Ability to build relationships across both technical and business stakeholders.
  • Confidence leading commercial conversations and navigating complex customer environments.
  • Strong organisation, communication, and follow-through.
  • Experience collaborating with cross-functional teams to deliver successful customer outcomes.
  • Comfort with technically sophisticated products and customers.
  • Ability to work proactively, stay organised, and navigate ambiguity.

Benefits

  • Unlimited paid holidays.
  • Remote working from anywhere in the world.
  • Total flexibility in working hours.
  • Employee share scheme.
  • Generous maternity and paternity leave.
  • 401k, vision, dental, and medical coverage.
  • Volunteering days.
  • Company retreats.
  • Employee wellbeing platform.

Interested in this position?

Apply directly on the company website

Apply Now

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