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Order Management & Operations Administrator

2 days, 10 hours ago
Philippines
Full-time
Junior
Administrative Assistant
Customer and Technical Support
CRM
Apply Now
Twoconnect

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services
51-250
Founded 2016
View All Jobs 13

Description

  • Manage client enquiries, appointment scheduling, feedback, and ongoing communication in a timely and professional manner.
  • Maintain accurate and confidential client records, including measurements, preferences, order details, and special requests.
  • Follow up on outstanding client requests, order updates, and required information.
  • Coordinate order processing activities to ensure information is complete, accurate, and actioned efficiently.
  • Support inventory administration by tracking fabric supplies, materials, and related records.
  • Maintain organised order documentation and administrative records.
  • Provide general administrative support across daily business operations.
  • Assist with data entry, documentation, filing, and record maintenance.
  • Support process improvements for client records, order administration, inventory tracking, and internal documentation.
  • Liaise with internal stakeholders to support service delivery, order coordination, and operational efficiency.

Requirements

  • Bachelor's Degree in Business Administration, Certificate III in Business Administration, or a related discipline preferred.
  • 2-4+ years of experience in administration, client services, customer support, order coordination, or a similar role.
  • Experience in fashion, retail, luxury goods, custom products, or other customer-focused environments is advantageous.
  • Strong organisational skills with the ability to manage multiple priorities and deadlines.
  • Excellent attention to detail and accuracy in record keeping, data entry, and order administration.
  • Strong written and verbal English communication skills.
  • Proficiency in Microsoft Office, including Outlook, Word, and Excel.
  • Familiarity with CRM, booking, order management, or client record systems is advantageous.
  • Ability to handle confidential client information with discretion and professionalism.
  • Strong customer service mindset and ability to collaborate with internal teams in a fast-paced environment.

Benefits

  • Work from home arrangement with a dayshift schedule of 7:00 AM to 4:00 PM PHT.
  • Monday to Friday schedule with weekends off.
  • HMO coverage with 2 free dependents and medical reimbursements.
  • Government-mandated benefits.
  • Training programmes for career development.
  • Opportunities to work with leading companies in Australia and beyond.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture with dedicated managers focused on growth and success.

Interested in this position?

Apply directly on the company website

Apply Now

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