Business Support Specialist - Full Time - Fri-Tues

1 hour, 31 minutes ago
Full-time
Senior
Customer and Technical Support
PeopleFinders

PeopleFinders

PeopleFinders provides a comprehensive online platform for individuals and businesses to search through billions of public records, enabling users to find detailed information about people, places, and things in the U.S. through services such as people...

IT Services
11-50
Founded 1986

Description

  • Support customer requests by phone, chat, and email as backup when support queues are full or understaffed.
  • Review customer accounts for compliance-related concerns such as fraud, chargebacks, and FCRA violations.
  • Serve as the first-level escalation point for Customer Care representatives and approve refunds.
  • Take escalated customer interactions and escalate issues to the Customer Care Supervisor when needed.
  • Prepare reporting and complete ad hoc project requests from leadership.
  • Manage competing priorities and deliver against customer and business needs.
  • Maintain product and process knowledge through self-help and training resources.
  • Collaborate with team members while working through operational challenges.

Requirements

  • Minimum of 5 years of experience in customer support or administrative fields.
  • Experience meeting monthly, quarterly, and annual objectives.
  • Excellent written and verbal communication skills.
  • Strong critical thinking skills.
  • Demonstrated basic computing skills.
  • Knowledge of Microsoft Office 365 applications, including Outlook, Excel, and Word.
  • Ability to work independently and in an evolving team environment.
  • Experience exercising independent judgment and discretion.
  • Customer support experience preferred.
  • Detail oriented with strong organizational and follow-up skills.

Benefits

  • Remote role.
  • Hourly rate of $19-$23.
  • Flexible PTO.
  • 6% 401(k) match.
  • Medical, dental, vision, and life insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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