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Payment Operations Representative

2 weeks, 1 day ago
Anywhere
Full-time
Mid Level
Operations Specialist
Operations
Apply Now
PeopleFinders

PeopleFinders

PeopleFinders provides a comprehensive online platform for individuals and businesses to search through billions of public records, enabling users to find detailed information about people, places, and things in the U.S. through services such as people...

IT Services
11-50
Founded 1986
View All Jobs 5

Description

  • Process, monitor, and reconcile daily transactions across payment gateways and processors.
  • Investigate and resolve declined, failed, and pending payments, including retry and dunning management.
  • Manage recurring billing, subscription changes, refunds, and credits in accordance with policy.
  • Identify approval-rate and payment-failure trends and recommend improvements.
  • Serve as the first point of escalation for billing and payment questions from Customer Care.
  • Monitor automated chargeback and dispute workflows to ensure cases meet network and processor deadlines.
  • Submit supporting evidence and represent disputes properly while flagging workflow gaps or failures.
  • Prepare daily, weekly, and monthly reporting on approvals, declines, chargebacks, and revenue.
  • Create ad hoc reporting and reconciliation as needed.
  • Work cross-functionally with Customer Care, Finance, and Engineering and support leadership with administrative and project requests.

Requirements

  • Minimum 3 years of experience in payment operations, billing, collections, or a related financial support field.
  • Working knowledge of payment gateways, credit card and ACH processing, chargebacks, and the dispute lifecycle.
  • Experience meeting monthly, quarterly, and annual objectives.
  • Excellent written and verbal communication skills.
  • Strong critical thinking and analytical skills.
  • Demonstrated knowledge of Microsoft Office 365 applications, including Outlook, Excel, and Word.
  • Strong Excel skills preferred.
  • Experience in payment operations / billing, chargebacks and disputes, and payment gateway / ERP systems is preferred.
  • Detail-oriented, able to work independently, and comfortable in an evolving team environment.
  • Ability to exercise independent judgment and discretion around refunds, disputes, and account risk.

Benefits

  • $30-$35 per hour.
  • Full-time role.
  • Monday-Friday schedule.
  • 401(k) plan.
  • 401(k) matching.
  • Medical, dental, vision, and life insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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