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Account Executive (B2B) - Work From Home

2 weeks, 6 days ago
Philippines
Full-time
Junior
Account Executive
Customer and Technical Support
CRM
Apply Now
Twoconnect

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services
51-250
Founded 2016
View All Jobs 26

Description

  • Support field sales representatives by managing customer follow-up after meetings, site visits, and sales appointments.
  • Prepare, coordinate, and follow up on customer quotes based on information provided by the sales team.
  • Respond to customer enquiries about quotes, order approvals, freight tracking, delivery updates, and general account support.
  • Act as a key internal point of contact to keep communication, quoting, and order progress moving quickly.
  • Make outbound calls and regular check-ins with existing customers, project contacts, engineers, and other account stakeholders.
  • Support multi-contact account management across larger project-based customer accounts.
  • Maintain accurate CRM records in Capsule, including notes, contact details, follow-up actions, activity logs, and pipeline updates.
  • Use Capsule, ZoomInfo, and other sales or prospecting platforms to support account visibility, contact research, and sales activity.
  • Coordinate with internal team members to ensure customer requests, quote updates, order progress, and account actions are completed promptly.
  • Work collaboratively with sales representatives and internal support teams to improve customer experience and sales efficiency.

Requirements

  • Bachelor’s degree in Business, Sales, Marketing, Communications, Commerce, or a related discipline is preferred.
  • Minimum 2–5+ years of experience in internal sales, account management support, sales support, customer service, account coordination, or a similar customer-facing commercial support role.
  • Previous experience supporting sales representatives, account managers, or field sales teams is highly regarded.
  • Experience preparing, coordinating, or following up on quotes, orders, customer requests, and account-related enquiries.
  • Strong customer service and communication skills, with confidence speaking to customers by phone and email.
  • Comfortable making outbound calls, following up with customers, checking in on existing accounts, and maintaining regular contact with key stakeholders.
  • Strong CRM discipline with the ability to maintain accurate notes, contact records, activity updates, and follow-up schedules.
  • Experience using Capsule CRM, ZoomInfo, or similar CRM, sales enablement, or prospecting platforms is advantageous.
  • Experience in a product-based B2B environment such as industrial supplies, construction products, building materials, signage, print media, or trade supplies is highly regarded.

Benefits

  • Work from home, Monday to Friday, 9:00 AM – 6:00 PM AEST/AEDT, with daylight saving adjustments.
  • HMO coverage with 2 free dependents and medical reimbursements.
  • Government-mandated benefits.
  • Training programmes for career development.
  • Opportunities to work with leading companies in Australia and beyond.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture with dedicated managers focused on growth and success.
  • Competitive pay and benefits with additional entitlements and structured career development programs.

Interested in this position?

Apply directly on the company website

Apply Now

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