Twingate

Twingate provides a new security platform that simplifies network access and authentication for companies of all sizes.

Professional Services

Industrials

51-250 (90)

$59M raised

3 open positions

Links

View All Jobs

Technical Support Engineer, L1/L2

1 hour, 50 minutes ago

United States

Full-time

Junior

Technical Support Engineer

Customer and Technical Support

Android AWS Azure Bash DNS Docker GCP iOS Kubernetes Linux macOS PowerShell Python TCP/IP Wireshark

Apply Now

Twingate

Twingate provides a new security platform that simplifies network access and authentication for companies of all sizes.

Professional Services

51-250

$59M raised

View All Jobs 3

Description

Serve as the primary point of contact for inbound support requests via email, portal, and Slack, triaging and routing issues to the right teams.
Diagnose and troubleshoot technical issues across Windows, macOS, Linux, iOS, and Android clients, as well as Connectors in cloud, on-prem, container, and Kubernetes environments.
Investigate networking, identity, and endpoint-related problems using client logs, connector logs, packet captures, and configuration data.
Reproduce customer issues in-house when needed to confirm behavior and speed resolution.
Collaborate with senior Technical Support Engineers and Engineering on complex cases, and escalate product or infrastructure issues with clear reproduction steps and impact summaries.
Document findings, fixes, and known issues in the knowledge base and internal runbooks.
Provide structured customer feedback to Product, Engineering, and Docs teams to improve the customer experience.
Partner with Customer Success, Sales Engineering, and other customer-facing teams on accounts needing coordinated support.

Requirements

1–3 years of experience in a technical support, IT, or help desk role, ideally supporting infrastructure, networking, or security products.
Solid foundation in TCP/IP networking, including DNS, routing, NAT, and firewalls.
Working understanding of VPN, ZTNA, or similar remote access technologies.
Comfortable troubleshooting across macOS, Windows, and Linux using logs and standard CLI tools.
Exposure to modern SaaS tools, at least one major cloud platform (AWS, GCP, or Azure), and common identity providers such as Okta, Google Workspace, or Entra ID.
Strong written and verbal communication skills with the ability to explain technical concepts clearly and patiently.
Customer-obsessed, proactive, and able to take ownership of problems end to end.
Organised, curious, and eager to learn, with a willingness to say "I don't know, but I'll find out."
Comfortable working fully remote across time zones and based in the United States, with authorization to work in the US and willingness to work East Coast hours.
Preferred experience supporting remote access or security tools such as VPN, ZTNA, SASE, or ZTA.
Preferred scripting knowledge in Bash, PowerShell, or Python to automate troubleshooting.
Preferred hands-on experience with packet captures and network debugging tools such as Wireshark or tcpdump.
Preferred familiarity with containerized and orchestrated environments such as Docker and Kubernetes.
Preferred experience with support tooling such as Pylon, Zendesk, FreshDesk, or Teams.

Benefits

Virtual-first working model with in-person events.
Medical, dental, and vision insurance with employees covered 100%.
Basic life, AD&D, and disability insurance.
Flexible spending accounts plus healthcare, dependent care, and commuter health savings accounts.
Flexible paid time off, paid holidays, and 10 days of sick leave.
Paid parental leave, including 6 weeks of parental leave and 12 weeks of maternity leave under FMLA.
Retirement plan.
Wellness support including family and parenting support, remote physical therapy, and mental health support.
Equity.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Tech Customer Support

Hack The Box 51-250 Internet Software & Services

Hack The Box is hiring a Tech Customer Support team member to support users across its platforms by investigating issues, coordinating resolutions, and ensuring fast, effective customer assistance.

United States Brazil Full-time Junior Technical Support Engineer

Bash Cybersecurity JIRA Linux PowerShell Python

1 hour, 7 minutes ago

Apply

1 hour, 7 minutes ago

Field Service Technician Level II – Des Moines, Iowa

K Group Companies 51-250 Internet Software & Services

K Group Companies is hiring a Field Service Technician Level II in the Des Moines, Iowa area to lead and support installation, configuration, and commissioning work for customer systems.

United States Full-time Junior Technical Support Engineer

TCP/IP

2 hours, 14 minutes ago

Apply

2 hours, 14 minutes ago

Technical Support Specialist (Egypt)

Bask Health 1-10 Internet Software & Services

Bask Health is hiring a Technical Support Specialist to support daily operations for its telehealth SaaS platform by resolving subscriber issues, managing order queues, and coordinating with internal teams as the company scales.

Egypt Full-time Entry Level Technical Support Engineer

2 hours, 20 minutes ago

Apply

2 hours, 20 minutes ago