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Systems Ops Administrator

1 month, 2 weeks ago
India
Full-time
Mid Level
Sales Operations
Data Science and Analytics
ERP Heroku Python Salesforce Salesforce Apex SQL Tableau
Apply Now
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008
View All Jobs 109

Description

  • Manage Salesforce user setup, roles, profiles, permissions, and security settings.
  • Serve as the escalation point for advanced user requests and troubleshoot complex multi-instance issues.
  • Maintain Salesforce page layouts, workflows, validation rules, approval processes, and support processes.
  • Perform data audits and investigations to improve firmographic data quality and resolve data issues.
  • Monitor Salesforce case queues and support SLA performance.
  • Oversee synchronization between Salesforce and ERP/Billing systems to support order-to-cash operations.
  • Document data quality standards, implementation changes, data requirements, and standardization rules.
  • Partner with Sales Ops, Finance, IT, and business stakeholders to identify automation opportunities.
  • Support user acceptance testing, deployments, and training material development.

Requirements

  • 3+ years of experience as a Salesforce Administrator for Sales Cloud.
  • Active Salesforce Administrator certification (ADM-201).
  • Experience executing data quality analysis in complex, federated system architectures.
  • Experience supporting Sales Operations and a basic understanding of data providers such as ZoomInfo.
  • Ability to evaluate data risks, troubleshoot integrated system issues, and deliver timely solutions.
  • Salesforce Certified Advanced Admin is preferred.
  • Experience with SQL, Heroku, or Python for data pipelining is preferred.
  • Familiarity with Tableau and Tableau CRM (CRM Analytics) is preferred.
  • Knowledge of Apex, Flow, SOQL, and advanced Salesforce automation is preferred.
  • Excellent written and verbal communication skills and the ability to build relationships across all levels of the organization.
  • Proficiency in multiple languages relevant to the NAMER region is a plus.
  • Ability to work remotely from India.

Benefits

  • Competitive pay.
  • Generous time off.
  • Parental leave.
  • Wellness leave.
  • Healthcare coverage.
  • Retirement savings program.
  • Remote-first work environment.
  • Approximately 5% travel for in-person connection opportunities.
  • Volunteering and donation support through Twilio community impact programs.

Interested in this position?

Apply directly on the company website

Apply Now

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