RemoteLeaf Logo
Log in Sign up

Staff, Technical Account Manager (French Speaker)

1 hour, 23 minutes ago
Spain, Ireland
Full-time
Lead
Technical Account Manager
Customer and Technical Support
C# Java JavaScript Node.js PHP Python React REST API Twilio WebRTC
Apply Now
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008
View All Jobs 128

Description

  • Serve as the consistent technical point of contact for a named portfolio of Personalized accounts.
  • Resolve complex technical issues for large enterprise customers and coordinate escalations as needed.
  • Provide answers, best practices, and proactive guidance to help customers get more value from Twilio products.
  • Keep customer tickets updated and maintain customer commitments throughout issue resolution.
  • Use customer feedback to improve customer experience and debugging strategies.
  • Work closely with product teams and partners to improve customer satisfaction.
  • Assist with the preparation and execution of quarterly business reviews.
  • Coordinate with internal teams and customer teams to maximize the value of Twilio subscriptions.
  • Document customer-specific implementation context for internal use.

Requirements

  • 8+ years of experience in Technical Support Engineering, Personalized Support Engineering, Customer Success Engineering, or a related role.
  • Fluency in both French and English.
  • Deep understanding of the telecommunications industry.
  • At least 1 year of experience working with large enterprise customers and managing dedicated customer accounts.
  • Experience with RESTful technologies, APIs, and troubleshooting cloud solutions.
  • Ability to troubleshoot network connectivity issues, including TCP/UDP and SSL/TLS basics.
  • Strong ability to communicate complex technical issues to both technical and non-technical audiences via phone or email.
  • Advanced time management, task prioritization, and ability to work under pressure.
  • Proficiency in developing workflows to improve troubleshooting efficiency while following standard processes and procedures.
  • Desire to collaborate with other departments and a strong commitment to learning complex technical products.
  • WebRTC experience is a strong plus.
  • Experience troubleshooting server-side code such as Java, Node.js, PHP, C#, or Python, as well as client-side JavaScript, React, and Redux.
  • Development experience in a scripting language or framework such as React, Node.js, JavaScript, or Python.

Benefits

  • Remote-first role based in Spain or Ireland.
  • Competitive pay.
  • Generous time off.
  • Parental leave and wellness leave.
  • Healthcare benefits.
  • Retirement savings program.
  • Occasional travel opportunities for in-person project or team meetings.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Apptronik

Field Service Engineer - New Product Introduction & Development

Apptronik 51-250 Aerospace & Defense

Apptronik is seeking a technical service engineer to support pre-production and development humanoid robots, turning field failures into engineering improvements and helping prepare the fleet for service at scale.

United States Full-time Mid Level Technical Account Manager Technical Support Engineer
Embedded Systems
1 hour, 8 minutes ago
Affirm

Senior Technical Account Manager

Affirm 1K-5K Diversified Financial Services

Affirm is hiring a Senior Technical Account Manager to own the post-sale technical success of its largest merchant partners by guiding integrations, resolving issues, and driving product adoption across the customer lifecycle.

United States Full-time Senior Technical Account Manager
$146k-$225k
JavaScript
1 hour, 23 minutes ago
Willow

BIM Coordinator (Customer Engineer Coordinator)

Willow 51-250 Construction & Engineering

Willow is hiring an individual contributor in Customer Engineering to help deliver its Digital Twin platform for complex built environments and support customer deployments, integrations, and account growth.

Philippines Full-time Mid Level Technical Account Manager Technical Project Manager
SQL
1 hour, 38 minutes ago
UpGuard

Customer Sales Engineer

UpGuard 51-250 Professional Services

UpGuard is seeking a Customer Sales Engineer to support post-sales customer expansion by serving as the technical expert for renewals, trials, and upsell opportunities within its cyber risk platform business.

United States Full-time Mid Level Customer Success Technical Account Manager
$100k-$130k
Cybersecurity Generative AI REST API SIEM Splunk
1 hour, 38 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers