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Senior Technical Account Manager

1 hour, 20 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
JavaScript
Apply Now
Affirm

Affirm

Affirm offers a transparent buy now, pay later service founded in 2012 by Max Levchin. No late fees or surprises, just a responsible way to pay over time for your favorite brands.

Diversified Financial Services
1K-5K
Founded 2012
View All Jobs 145

Description

  • Lead technical relationships for a named portfolio of merchants within a vertical or category.
  • Build trust with merchant technical counterparts and foster long-term partner relationships.
  • Manage and guide new merchant integrations into existing merchant architectures.
  • Identify risky technical approaches and reduce merchant implementation risk.
  • Drive adoption of new features, products, betas, and pilots with retail partners.
  • Resolve critical technical issues for merchant accounts throughout the partnership lifecycle.
  • Coordinate cross-functional efforts to resolve complex issues quickly and effectively.
  • Provide early feedback to engineering and product teams during product iteration.
  • Identify process improvements that increase operational efficiency and accelerate merchant onboarding.

Requirements

  • 5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role with ownership of key developer relationships.
  • Ability to read code in at least two programming languages.
  • Strong written communication skills and a cover letter submitted with the application.
  • Confidence and fluency discussing technical concepts with developers.
  • Proven ability to lead important client relationships.
  • Strong project management skills and the ability to keep internal and external partners on schedule.
  • Bachelor’s degree with strong academic performance or equivalent practical experience.
  • Degree in a technical field such as Computer Science, Mathematics, or Engineering, or completion of a bootcamp.
  • Familiarity with the payments ecosystem.
  • Familiarity with web/mobile application architecture.
  • Ability to write code in at least one programming language.

Benefits

  • Remote-first work environment with the ability to work almost anywhere within the country of employment.
  • Base salary range of $165,000 to $225,000 for CA, WA, NY, NJ, and CT.
  • Base salary range of $146,000 to $206,000 for all other U.S. states.
  • Equity rewards, including an employee stock purchase plan with a discount on Affirm shares.
  • Monthly stipends for health, wellness, and technology spending.
  • 100% subsidized medical coverage for employees and dependents.
  • Dental and vision coverage for employees and dependents.
  • Competitive vacation and holiday schedules with time off to rest and recharge.

Interested in this position?

Apply directly on the company website

Apply Now

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