Field Service Engineer - New Product Introduction & Development

3 weeks, 3 days ago
Full-time
Mid Level
IoT and Embedded Systems
Apptronik

Apptronik

Apptronik develops versatile humanoid robots to tackle tasks humans prefer not to do, aiming to reshape existence and enhance universal quality of life.

Aerospace & Defense
51-250
Founded 2015
$23M raised

Description

  • Own uptime for Apptronik’s NPI and development fleet by triaging, diagnosing, and resolving robot issues.
  • Document significant repairs with root cause, time-to-diagnose, time-to-repair, parts usage, and failure mode data.
  • Identify recurring failure patterns and proactively surface them to engineering teams.
  • Participate in Design for Serviceability reviews and provide hands-on input on serviceability improvements.
  • Draft, test, and refine new service procedures and repair approaches before they are released broadly.
  • Represent GSS in NPI reviews, track open service issues, and drive them to closure.
  • Help ensure tooling, spare parts, procedures, and training materials are ready before new configurations deploy.
  • Communicate diagnostic findings and repair outcomes clearly to cross-functional teams and engineers.

Requirements

  • 3-6+ years of hands-on experience with complex electromechanical systems.
  • Experience with robotics, aerospace, medical devices, or defense hardware preferred.
  • Ability to diagnose ambiguous hardware, electrical, and systems-level failures without established procedures.
  • Experience working with pre-production or prototype hardware where documentation is incomplete and configurations change frequently.
  • Ability to read schematics, navigate CAD views, and work from technical drawings.
  • Familiarity with ROS/ROS2, embedded systems, or software-integrated hardware is a plus.
  • Experience with FMEA, Design for Serviceability reviews, or hardware design processes is preferred.
  • Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Robotics, Aerospace Engineering, or a related technical discipline.
  • Equivalent practical experience, such as an Associate Degree in Electronics/Mechatronics plus extensive field experience, will be considered.
  • Must be able to lift 15 pounds at times and meet basic vision, hearing, and speech requirements.

Interested in this position?

Apply directly on the company website

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