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Staff Product Manager - Enterprise AI

2 weeks, 6 days ago
United States
Full-time
Lead
AI (Artificial Intelligence)
Artificial Intelligence and Machine Learning
CRM ERP LLM NetSuite Salesforce SQL
Apply Now
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008
View All Jobs 138

Description

  • Define and execute the Enterprise AI product roadmap across Sales, Support, Operations, Finance, Legal, and HR.
  • Lead cross-functional product development across multiple business domains within a unified platform strategy.
  • Build AI-powered solutions for GTM functions, including sales productivity, support automation, and compliance/risk operations.
  • Build AI-powered solutions for corporate functions, including finance automation, legal operations, and HR productivity.
  • Leverage the Enterprise AI platform to deliver agentic solutions using multi-agent architecture, knowledge retrieval, workflow automation, and LLM-powered reasoning.
  • Integrate AI products with enterprise systems such as Salesforce, Zendesk, Workday, NetSuite, DocuSign, and other internal and external tools.
  • Partner with Engineering, Data Science, and AI/ML teams to operationalize models and deliver production-grade products.
  • Collaborate with business leaders to translate strategic priorities and operational challenges into product requirements and roadmaps.
  • Drive user adoption through training, feedback collection, and iterative product improvements.
  • Measure and communicate product impact through metrics such as productivity gains, efficiency improvements, cost savings, and business outcomes.

Requirements

  • 7+ years of product management experience at fast-paced technology companies.
  • At least 3 years of experience in GTM functions and/or Corporate Functions such as finance operations, legal tech, or HR tech.
  • Deep understanding of at least two domains, such as sales workflows and CRM systems, customer support operations and help desk platforms, compliance/risk operations and fraud detection systems, financial operations and ERP systems, legal operations and contract lifecycle management, or HR operations and human capital management systems.
  • Proven ability to build products for diverse user personas and use cases within a unified platform strategy.
  • Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI.
  • Proficiency with SQL and the ability to independently extract, analyze, and interpret data.
  • Excellent stakeholder management skills with experience influencing senior leaders and driving cross-functional alignment.
  • Demonstrated success delivering measurable business impact through product innovation and operational efficiency.
  • Bachelor's degree or equivalent experience.
  • Experience with AI-powered sales tools, support automation platforms, compliance/risk management systems, finance tools, legal tech platforms, or HR automation systems (preferred).
  • Knowledge of enterprise platforms including Salesforce, Zendesk, and Workday (preferred).
  • Familiarity with sales methodologies, support best practices, finance best practices, legal operations, and HR processes (preferred).
  • Background in building internal tools, operational dashboards, or productivity platforms for business functions (preferred).
  • Experience with recommendation systems, predictive analytics, ML-driven insights, document processing, intelligent document understanding, or knowledge management systems (preferred).
  • Track record of driving adoption of new products across large, distributed teams (preferred).
  • Remote role, with occasional travel required for project or team in-person meetings.

Benefits

  • Competitive pay.
  • Generous time off, including paid sick time and paid personal time off.
  • Paid parental leave and ample parental and wellness leave.
  • Healthcare coverage.
  • 401(k) retirement savings plan.
  • Equity plan eligibility and corporate bonus plan eligibility.
  • Remote-first work environment.
  • Volunteer and donation support through Twilio community impact programs.

Interested in this position?

Apply directly on the company website

Apply Now

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