Senior Impartner Admin, PRM

25 minutes ago
Full-time
Senior
Sales and Business Development
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008

Description

  • Own the day-to-day administration of the Impartner PRM platform, including access controls, page layouts, content management, and localized branding.
  • Configure, monitor, and troubleshoot data synchronization between Impartner and Salesforce.
  • Build automated partner lifecycle workflows using Impartner Journey Builder, including alerts, tier progressions, and onboarding tracks.
  • Support partner enablement by maintaining competency programs, training modules, and certification pathways.
  • Manage lead distribution, deal registration routing, and MDF application and claims workflows.
  • Audit system logs, data health, and security rules to maintain governance and compliance.
  • Plan and execute testing, UAT, and production deployments for integrations and module releases.
  • Maintain technical roadmaps, system configurations, and operational dashboards that support partner ecosystem scalability.

Requirements

  • 5+ years of dedicated PRM administration experience with deep Impartner PRM expertise.
  • Impartner Certified Administrator certification.
  • Current Salesforce Certified Administrator credential; Salesforce Advanced Administrator or Platform App Builder is highly desired.
  • Completion of or active participation in Impartner technical training and administrator alignment programs.
  • Proven experience managing API syncs, custom field mappings, and sync log exceptions between PRMs and Salesforce.
  • Strong experience building operational dashboards, custom reports, and data integrity audits.
  • Demonstrated success managing project timelines, technical backlogs, and GTM system configurations.
  • Experience using Jira and Confluence to manage configuration requests is preferred.
  • Basic HTML/CSS knowledge for portal styling or workflow scripts is a plus.
  • Experience with Cloud Coach, Professional Services workflows, or multi-currency/multi-lingual partner portals is a plus.

Benefits

  • Competitive pay with an estimated salary range of $99,760 - $124,700.
  • Target bonus of 12.5%.
  • Remote work based in Ontario, British Columbia, or Alberta, Canada.
  • Generous time off, including paid time off.
  • Parental leave and wellness leave.
  • Healthcare benefits.
  • Retirement savings program and retirement contributions.
  • Potential eligibility for incentive programs, commissions, equity grants, and other role-based benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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