Onboarding Associate

5 hours, 17 minutes ago
Full-time
Mid Level
Project and Program Management
Turvo

Turvo

Turvo is the world's leading transportation management software that unifies people, processes, and data to revolutionize logistics operations globally.

Air Freight & Logistics
251-1K
Founded 2014
$92M raised

Description

  • Onboard new customers onto the Turvo platform and support post-sales adoption.
  • Work with account stakeholders from executives to technical teams to achieve customer objectives.
  • Coordinate with internal Turvo teams on configuration, validation, and transition to production support.
  • Translate customer business challenges into Turvo feature and business benefit mappings.
  • Identify customer risks and partner with internal teams to build mitigation plans.
  • Support renewals and help minimize customer attrition.
  • Provide troubleshooting and issue resolution support for external and internal customers.
  • Measure project performance and identify opportunities for improvement.

Requirements

  • 2-5 years of customer onboarding experience.
  • Proven track record in customer training, support, and customer success in complex environments.
  • Experience in the logistics and supply chain industry; broker experience is a plus.
  • Experience working in the project management life cycle and with cross-functional teams.
  • Bachelor’s degree in business, supply chain management, or project management preferred.
  • Ability to identify upselling and cross-selling opportunities within customer accounts.
  • Experience in business or tech consulting is a plus.
  • Familiarity with Salesforce, Jira, and Zendesk.
  • Willingness to travel onsite with customers as needed.
  • Based in Dallas or Austin, TX preferred.

Benefits

  • Remote work from home anywhere in the U.S.
  • Base salary of $65,000 to $95,000.
  • Discretionary bonus.
  • Equal Opportunity Employer with a commitment to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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